Candidate Experience Specialist

Why First Student?

At First Student, we are committed to providing safe, reliable transportation while supporting the people who make that possible. Our teams work together to create a positive experience for employees from their very first interaction with us.

We are now hiring a Candidate Experience Specialist to help guide new hires through the final stages of the recruiting and onboarding process.

About the Role

As a Candidate Experience Specialist, you’ll serve as the primary point of contact for candidates after they receive an offer through the start of their in-person training.

You’ll help new hires complete required paperwork, background and compliance requirements, and training while keeping them informed and engaged throughout the process. You’ll also work closely with Recruiting, HR, Training, Safety, Employment Standards, and Operations to make sure candidates are ready to begin their new role.

This is a great opportunity for someone who enjoys helping people, staying organized, solving problems, and keeping multiple priorities moving at once.

What We Offer

• $33.00/hr
• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off and company holidays
• Employee assistance and wellness resources
• Opportunities for professional development and advancement
• A collaborative team environment where your work directly impacts the candidate and employee experience

What You’ll Do

• Guide candidates through the onboarding process from official offer through the start of in-person training
• Serve as the primary point of contact for new hires, answering questions and providing timely updates
• Help candidates complete required hiring documents, background checks, and compliance requirements
• Schedule candidates for remote, onsite, or hybrid training as appropriate
• Ensure candidates are prepared for their first day of training at their assigned location
• Track candidate progress and maintain accurate information within the Applicant Tracking System (ATS) and other company systems
• Partner with Talent Acquisition, HR, Employment Standards, Training, Safety, and Operations to resolve onboarding issues and prevent delays
• Coordinate with training teams and location leaders regarding candidate schedules and readiness
• Proactively follow up with candidates to maintain engagement throughout the onboarding process
• Monitor onboarding completion, training readiness, time-to-hire, and other key performance indicators
• Identify trends, bottlenecks, or potential delays and take action to keep candidates moving forward
• Stay current on hiring processes, systems, compliance requirements, and best practices
• Support process improvements that make onboarding more efficient and improve the candidate experience
• Perform additional duties as needed to support the team and organization

What You’ll Bring

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• At least 1 year of experience in customer service, recruiting, onboarding, Human Resources, or a related field
• Experience working in a fast-paced, metrics-driven environment
• Strong customer service and relationship-building skills
• Excellent verbal and written communication
• Strong organizational skills and attention to detail
• Ability to manage multiple candidates, deadlines, and priorities at the same time
• A strong sense of urgency and the ability to follow through
• Comfort working with Applicant Tracking Systems, CRM platforms, or similar systems
• Proficiency with Microsoft Office
• Ability to work independently while collaborating effectively with teams across the organization

Work Environment

• Remote work environment with the ability to use standard office equipment
• Minimal travel to company locations may be required for meetings, training, or other business needs

Apply Today

If you’re organized, people-focused, and enjoy helping candidates successfully navigate the hiring process, we want to hear from you.

Join First Student and help us create a smooth, welcoming onboarding experience that gets new employees off to the right start.

Apply today to become a Candidate Experience Specialist with First Student.

First Student is an Equal Opportunity Employer.

Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.