XTN-1E98949 | GLOBAL CUSTOMER SERVICE ENGINEER

We are seeking for a professional with strong communication skills, with the ability to engage effectively with stakeholders through clear, organized, and professional communication. This role requires strong English proficiency, the ability to work US time-zone hours, and a basic technical understanding of electronic components and laboratory testing workflows. The ideal candidate is customer-centric, fast-learning, and comfortable working in a high-accuracy, fast-paced environment. 

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• Communicate professionally with US customers regarding testing requirements, order status, and service updates
• Coordinate with laboratory operations to ensure testing instructions, specifications, and deadlines are accurately executed
• Enter shipping, receiving, and testing details into the system with high accuracy
• Respond to customer calls and emails promptly and professionally
• Provide daily tracking updates and testing progress reports
• Prepare and send invoices and supporting documents when required
• Manage a large portfolio of US customers and maintain strong service relationships
• Support Account Managers as backup for escalations, exceptions, and urgent requests
• Handle expedites, priority testing, and special customer instructions
• Perform daily and monthly housekeeping for invoices, pending orders, and documentation accuracy
• Ensure all customer data, test results, and communication records meet compliance and quality standard

• Must have 2-3 years CS/Sales experience.
• Customer-focused mindset with strong service awareness 
• Ability to understand basic technical concepts related to electronic components, testing processes, and laboratory workflows 
• Strong problem-solving skills and ability to handle exceptions 
• High attention to detail and accuracy 
• Team collaboration and cross-department coordination skills 
• Proficient computer skills (ERP/CRM experience preferred) 
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously 
• Willing to work night shifts aligned with U.S. business hours and comfortable with a remote work setup.

• Experience in electronic engineering background 
• Candidates with a Bachelor's degree in Electronics Engineering or a related Electronics Engineering background will have a distinct advantage.