Community Health Worker Lead -- Pediatrics

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGBfC strives to advance health equity, improve health outcomes, and promote the well-being of all patients by addressing health-related social needs and overcoming barriers to accessing care. The Community Health Worker Lead plays a critical role in achieving these goals by combining direct patient support with day-to-day leadership of the Community Health Worker team. Embedded within pediatric primary care, the Community Health Worker Lead collaborates closely with multidisciplinary care teams to support families with care coordination, assessment of unmet health-related social needs, and navigation to appropriate hospital and community resources. In addition to maintaining a patient-facing caseload, the Lead provides guidance, mentorship, training, and operational support to Community Health Workers, helping to ensure high-quality, equitable, and family-centered care. The Community Health Worker Lead serves as a resource to staff, promotes best practices in community-based care, assists with program coordination and workflow, and supports team operations, including work allocation and coverage in the absence of the Manager. While this is not a clinical role, it requires a strong understanding of or the ability to learn basic medical concepts, the ability to recognize when referral to a licensed clinician is appropriate, and a commitment to fostering the professional growth and success of the Community Health Worker team.

Qualifications

What you will do

• Collaborate with healthcare providers, community organizations, and other stakeholders to develop and implement effective strategies to improve health outcomes
• Ensure compliance with regulatory requirements and program standards
• Collect and analyze data to measure program effectiveness and identify opportunities for improvement
• Assist families to apply for social services, including Medicaid or Women, Infants, and Children (WIC).
• Available for daily contact with CHWs to provide resource navigation peer support
• Direct Patient/family to additional resources as needed
• Updates and inputs progress notes, participant charts and EHR according to organizational standards.
• Counsel clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
• Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient.

Education Qualifications

• Bachelor's Degree in Public Health required or
• Bachelor's Degree in Social Work required or
• Bachelor's Degree in Related Field of Study required

Experience in lieu of education may be considered

Experience Qualifications

• Minimum 3-5 years experience in community outreach, health education, or related field required
• Prior leadership experience strongly preferred

Skills and Abilities

• Demonstrated ability to work effectively and provide advocacy for all populations and communities.
• Strong communication and interpersonal skills, with the ability to interact effectively with various populations.
• Ability to work independently and as part of a team.
• Strong organizational and project management skills.
• Basic computer skills, including Microsoft Office and database management.
• Bilingual skills preferred.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

151 Everett Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$25.86 - $33.37/Hourly

Grade

5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.