Clinical Diabetes Sales Specialist

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

At Tandem Diabetes Care, we’re transforming the future of insulin pump therapy — and we’re growing fast. The Clinical Diabetes Sales Specialist is directly responsible for the promotion and sale of Tandem Diabetes products and clinical services within the assigned territory.

He / She is expected to plan and ensure achievement of sales goals through clinical acceptance of Tandem products’ insulin pump therapy.

Identifying potential customers, establishes and develops business relationships to facilitate Tandem Diabetes' products and clinical services.

This isn’t just about hitting sales targets. It’s about being a trusted clinical partner to healthcare professionals, patients, and caregivers — especially those navigating the complexities of Type 1 diabetes. Uses clinical expertise to provide account sales support and continuing education in direct contact to patients, physicians and their staff on the technical use of insulin pump therapy and special considerations related to pump therapy in the marketplace to generate sales.

Promotes Tandem Diabetes products and services by providing additional education on topics such as diabetes self-management skills, emergency management and community resources as determined by client needs.

You’ll work closely with endocrinologists, diabetes educators, and Key Opinion Leaders (KOLs) to increase product adoption, improve outcomes, and build long-term advocacy for Tandem solutions.

If you thrive in a fast-paced environment, love building authentic relationships, and are passionate about making a difference in the lives of people with diabetes, this is your role.

What your day will look like:

• Cover assigned territory to ensure the territory meets or exceeds company sales goals as established by Sales Management.

• Develop and execute successful strategies to address clinical concerns in the sales territory to ensure the sale of Tandem Diabetes products/services and to ensure the retention of existing relationships.

• Be a clinical and educational leader in your territory, especially focused on Type 1 diabetes management and insulin pump therapy.

• Identify new business opportunities, build strong HCP relationships, and establish Tandem as a go-to resource in the diabetes community.

• Efficiently use available tools and resources to identify sales leads and gather the information required to determine if prospective criteria have been satisfied.

• Create value for providers by differentiating Tandem’s technology and services, especially in comparison to legacy pump systems.

• Effectively promote Tandem’s unique market position, approach and value to the prospect (e.g., ability to integrate/coordinate with providers, impact on claims or other outcomes, clinical and technical differentiation from competitors).

• Schedule, deliver and coordinate product training in the assigned territory for patients, customers, and health care professionals (Certified Diabetes Care and Education Specialists, Endocrinologists) to familiarize patients, customers, and health care professionals with the benefits of Tandem Diabetes’ products and related services.

• Complete all product training, documentation and communication with HCPs in a thorough and timely manner per company policy. 

• Establish and maintain excellent professional relationships with health care professionals to support the sale of Tandem Diabetes products / services.

• Responsible for initial and ongoing recertification of contracted and non-contracted Tandem Pump Trainers in the territory.

• Conduct educational classes for patients through direct patient care that support diabetes education in relation to insulin pump therapy and other advanced diabetes management skills to gain prospective and retain existing customers.

• Interact with Clinical Manager for guidance on technical and training issues.

• Collaborate with appropriate internal team-members to identify and address post-sale product issues, and additional patient education training needs.

• Provide products/services information directly to the consumer/end user via health fairs, conventions or in conjunction with promotions.

• Attend and participate in all corporate sales training, sales meetings, and assigned conventions, trade shows and symposia.

• Keep records updated in the customer relationship management software (CRM), for all business dealings within assigned territory.

• Collaborate with Sales, Medical Affairs, and Customer Support teams to deliver a seamless customer experience.

• Uphold company compliance with all regulatory, privacy, and legal requirements.

You're Awesome At:

• Excellent communicator, able to earn trust with both HCPs and patients.

• Proficient in Type 1 and Type 2 diabetes self-management, including: insulin pumps, AID systems, CGMs, infusion sets, carbohydrate counting, and emergency protocols.

• Proven ability to work independently and drive strategically results in a fast-paced, evolving market.

• Comfortable presenting to and influencing clinical stakeholders and KOLs.

• Familiarity with sales cycle, CRM tools, and digital collaboration platforms (Microsoft Office, Teams, etc.).

• Strong organizational skills with a passion for going above and beyond to support patients and providers.

• The ability to travel up to 80% within the territory must maintain a valid driver's license and insurance as per company policy.

• Able to travel to the U.S. or Switzerland for training and internal meetings as required.

• Fluent in Dutch and English language.

Extra Awesome:

• Medical device consultant or pharmaceutical sales representative

• Nursing background or Dietitian or equivalent combination of education and applicable job experience.

• Diabetes Care experience is an absolute plus.

• Continuing education on patient education on the technical use of diabetes technology and special considerations related to pump therapy in the marketplace.

• Minimum 2 years of experience in medical device sales, diabetes care, endocrinology or a related clinical field.

• Previous experience engaging with Key Opinion Leaders (KOLs) and supporting complex HCP relationships is highly preferred.

• Direct knowledge of or experience with Type 1 diabetes patients is a strong advantage.

• Demonstrated ability to effectively communicate as a clinical expert to patients and HCPs.

WHY YOU’LL LOVE WORKING HERE:
At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and  supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie.  This is just one of the ways we stay awesome!

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table.  But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway.  Because we want you to be you, with us. 

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation.  We are an inclusive organization, and we welcome applications from a wide range of candidates.  Selection for roles will be based on individual merit alone. 

REFERRALS:
We love a good referral! If you know someone who would be a great fit for this position, please share! 

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.