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Claims Litigation Specialist

Role overview

Qualifications

  • Bachelor's degree in Business, Insurance, or a related field.
  • Associate in Claims (AIC) designation.
  • CPCU designation or other relevant insurance industry education and certifications.
  • Experience handling complex, high-severity claims.

Responsibilities

  • Manage complex, high-exposure claims within a specialized line of business.
  • Provide technical expertise and guidance to adjusters, managers, agents, and examiners.
  • Evaluate coverage and deliver well-supported coverage opinions.
  • Direct and collaborate with defense counsel on litigated claims.

Key facts

Other skills

  • Customer Service
  • Negotiation
  • Analytical Skills
  • Problem Solving
  • Communication
  • Relationship Building
  • Decision Making

About the company

West Bend Insurance Company logo

West Bend Insurance Company

For more than 130 years, West Bend has been a trusted provider of insurance products, serving the diverse needs of business, home, and automobile owners. This reputation for excellence is recognized not only by our policyholders, but by the insurance industry itself. West Bend has been rated A (Excellent) or better by A.M. Best since 1971. West Bend is also consistently ranked at the top by thousands of insurance agents nationwide in an ease-of-doing-business survey conducted annually by Deep Customer Connections, Inc. Over a hundred years ago, a fire roared through the city of West Bend, WI. This tragedy was one of the worst for our community and touched the lives of many people. Because of that fire, our company was formed. And even then, we began to show that something good can come from something bad. Over time, people have come to expect this of us. To call with problems and leave with solutions. As time passes, things change. But not our reason for being. At the core of everything we do lies a simple premise. A sincere desire to help our customers through problems and adversity. To make sure that positives come from negative situations. To step up when you need us. To do the right thing. The worst brings out our best. ® That's The Silver Lining. ®

Company details

Company size1001 - 5000

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Job description

Company Overview:

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary:

Internal & external applicants must currently reside in WI, IL, IN, IA, MN, MI, KS, KY, TN, NC, VA, AZ, MO or OH to be considered.

 

This position offers both remote and hybrid work locations.  Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule.  Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events. 

Work Location:

This position offers both remote and hybrid work locations.  Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule.  Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events. 

Responsibilities & Qualifications:

Your Impact

  • Manage complex, high-exposure claims within a specialized line of business.
  • Provide technical expertise and guidance to adjusters, managers, agents, and examiners.
  • Evaluate coverage and deliver well-supported coverage opinions.
  • Direct and collaborate with defense counsel on litigated claims.
  • Use modern claims technology to effectively investigate, evaluate, and resolve claims.
  • Lead or support special projects and process improvement initiatives.
  • Assist in developing and training claims team members.
  • Deliver outstanding customer service while maintaining compliance with quality and audit standards.

What You Bring to the Team

  • Experience handling complex, high-severity claims.
  • Strong understanding of litigated claim management.
  • Excellent communication and relationship-building skills.
  • Effective negotiation, analytical, and problem-solving abilities.
  • Comfort using current technology and claims management systems.
  • Ability to make sound decisions and provide technical guidance in challenging situations.

Education & Professional Credentials

  • Bachelor's degree in Business, Insurance, or a related field.
  • Associate in Claims (AIC) designation.
  • CPCU designation or other relevant insurance industry education and certifications.

 

 

#LI-BW1

Benefits:

West Bend offers a comprehensive benefit plan including but not limited to:   

 

  • Medical & Prescription Insurance  
  • Health Savings Account  
  • Dental Insurance  
  • Vision Insurance  
  • Short and Long Term Disability  
  • Flexible Spending Accounts  
  • Life and Accidental Death & Disability   
  • Accident and Critical Illness Insurance  
  • Employee Assistance Program  
  • 401(k) Plan with Company Match  
  • Pet Insurance  
  • Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates 
  • Bonus eligible based on performance  
  • West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
EEO:

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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