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Client Project Manager

NTT

Role overview

Qualifications

  • Bachelor's degree or equivalent in business and/or project management or related field
  • Relevant project management certifications preferably PMP required
  • Seasoned project management experience preferably in a multinational professional services environment
  • Good written and verbal communication skills

Responsibilities

  • Leads and directs concurrent standard or complex projects
  • Engages with stakeholders to deliver projects from original concept through final implementation
  • Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
  • Manages the delivery of the project, including rigorous scope control and change management

Key facts

Hard skills

Project Management Customer Engagement Change Management Risk Management

Other skills

  • Communication
  • Problem Solving
  • Analytical Skills
  • Teamwork
  • Time Management
  • Detail Oriented

About the company

NTT logo

NTT

The NTT Group is a world leader in providing technology and business solutions to people, clients and communities. With $108B in revenue and more than 330,000 employees in over 80 countries and regions, providing services in over 190 of them, we are committed to being a long-term trusted partner and always contributing to society through our business operations. https://youtu.be/sUT0jI8ioqE

Company details

Company size10001

Links

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Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA
The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.

The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).

Key responsibilities:
  • Leads and directs concurrent standard or complex projects.
  • Engages with stakeholders to deliver projects from original concept through final implementation.
  • Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
  • Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
  • Manages the delivery of the project, including rigorous scope control and change management.
  • Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
  • Documentation and management of risks and issues.
  • Ensures clear and concise communications to all stakeholders.
  • Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
  • Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organizational consulting and technical services offerings.
  • Coordinates activities of the project teams through task delegation or resource assignment etc.
  • Performs any other related task as required.

To thrive in this role, you need to have:
  • Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
  • Ability to establish strong relationships with internal stakeholders and external clients.
  • Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
  • Good written and verbal communication skills.
  • Ability to work in high-pressure environments.
  • Seasoned ability to manage urgent and complex tasks simultaneously.
  • Seasoned business acumen and commercial skills.
  • Passionate, strong initiative, self-driven with a commitment to succeed.
  • Seasoned influencing ability whilst taking a collaborative approach.
  • Decisive with good attention to detail ability.
  • Seasoned ability to promote project services to both internal stakeholders and external clients.
  • Competent in project change management.
  • Seasoned knowledge of the industry, domain, or technology related to the client's project.
  • Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Academic qualifications and certifications:
  • Bachelor's degree or equivalent in business and / or project management or related field.
  • Relevant project management certifications preferably PMP required.
  • ITIL certification is beneficial.

Required experience:
  • Seasoned project management experience preferably in a multinational professional services environment.
  • Seasoned client engagement experience.
  • Demonstrated understanding of the project life cycle.
  • Demonstrated competency in project change management.
  • Seasoned experience managing expectations when balancing alternatives against business and financial constraints.

Workplace type:

Remote Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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