Technical Support Analyst (Tier - 2)

• 1 day ago

HeadSpin

Role overview

Qualifications

Advanced troubleshooting skills
Deep knowledge of web technologies
2+ years in prior technical support role preferred
Strong communication skills

Responsibilities

Ability to multi-task and dynamically prioritize issues
Passionate about security and risk mitigation
Focus on quality and efficiency
Knowledge of SQL, Error Logs, Service Connections, Azure, DNS / Networking, XML mapping

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
Help Desk / Technical Support
English

Hard skills

SQL (Programming Language) Microsoft Azure Web Engineering Log Files Network Service Microsoft Networking Mortgage Laws Operational Efficiency

Other skills

Troubleshooting (Problem Solving)
Communication
Multitasking
Prioritization
Detail Oriented

About the company

HeadSpin

HeadSpin is the world’s first Digital Experience AI Platform combining cloud-hosted and on-prem global device infrastructure, test automation, and ML-driven performance & quality of experience analytics for mobile, web, audio, and video. HeadSpin empowers engineering, QA, operations, and product teams to assure optimal digital experiences throughout the development lifecycle. Learn more at www.headspin.io

Company details

Company size201 - 500

Links

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Job description

Technical Support Analyst (Mortgage Services)

Job Description

Advanced troubleshooting skills, detail oriented, quick learner
Deep knowledge of web technologies
SQL, Error Logs, Service Connections, Azure, DNS / Networking, XML mapping, etc.
Strong communication skills
Ability to multi-task and dynamically prioritize issues
Passionate about security and risk mitigation
Focus on quality and efficiency
2+ years in prior technical support role preferred
Mortgage Knowledge recommended but not imperative

Disclaimer: HeadSpin does not charge any fees at any stage of the recruitment or selection process. We will never ask candidates to pay money or share financial information in exchange for a job offer. If you receive any communication requesting payment on behalf of HeadSpin, please treat it as fraudulent and report it immediately to hr@headspin.io

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