Entry-Level Service Desk Technician Remote

Department:
Operations

Reports To:
Director of Service Operations

Overview:
Panda Technology is looking for an enthusiastic Entry-Level Service Desk Technician to join our remote support team. This is a great opportunity for someone beginning their IT career who wants hands-on experience in a fast-paced managed service provider (MSP) environment. Training and guidance will be provided to help you grow your skills.

Responsibilities:

• Provide first-line support for client tickets via phone, chat, and email
• Troubleshoot common issues with Windows and macOS systems, Office 365, and basic software applications
• Assist with password resets, account setup, and user access requests
• Document all work performed and update tickets accurately
• Follow step-by-step instructions and internal knowledge base articles to resolve issues
• Escalate more complex issues to senior technicians when necessary
• Participate in regular training and development to build technical skills

Requirements:

• Strong interest in IT and customer support
• Excellent communication and problem-solving skills
• Basic familiarity with Windows operating systems and Microsoft Office applications
• Ability to learn new tools and processes quickly
• Reliable internet connection and ability to work independently from home
• Strong attention to detail and willingness to follow procedures

Preferred (nice to have, not required):

• Exposure to Microsoft 365, Active Directory, or helpdesk systems through school, work, or personal projects
• Experience using remote support tools
• CompTIA A+, IT Fundamentals+, or similar certification (or working toward one)