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Job Purpose
As a Senior Technical Consultant within CR2’s Professional Services Department, you will lead the technical delivery of CR2’s Digital & Cards Solutions to banking and financial services clients globally. You will be responsible for the end-to-end technical implementation, integration, and support of CR2’s product suite, ensuring high-quality outcomes aligned with customer expectations and CR2’s standards. This role demands a proactive, performance-driven professional who can manage complex technical environments, mentor junior consultants, and drive customer success.
Key Responsibilities
Project Planning & Design
Assist in developing implementation, migration, and testing plans.
Participate in solution design workshops, identifying integration points and technical risks.
Implementation & Configuration
Install and configure CR2 software (e.g., BankWorld, Sparrow) in customer environments.
Collaborate with architects and integrators to tailor solutions to client needs.
Business Requirements Implementation
Translate functional requirements into technical deliverables.
Support customisation and parameterisation of CR2 platforms.
Testing & Certification
Conduct system integration testing (SIT) and support user acceptance testing (UAT) with client teams.
Assist clients with EFT Switch certification and compliance.
Troubleshooting & Issue Resolution
Diagnose and resolve technical issues during and post-implementation.
Collaborate with Customer Support for escalated incidents and RCA.
Customer Engagement & Training
Deliver training sessions and system walkthroughs.
Provide post-go-live support and ensure smooth production transition.
UAT & Go-Live Support
Coordinate UAT activities and defect resolution.
Execute go-live readiness checks, cutover planning, and post-launch monitoring.
Handover & Documentation
Produce comprehensive documentation including installation guides, configuration records, and operational procedures.
Conduct formal handover to clients and internal support teams.
Critical Competencies
Communication Skills
Strong verbal and written communication.
Ability to facilitate discussions and manage stakeholder expectations.
Technical Proficiency
Proficient in OS (Windows, UNIX), databases (Oracle), scripting (Shell, PowerShell), and networking basics.
Agile Methodology
Experience working in agile environments with iterative delivery cycles.
Domain Knowledge
Understanding of digital banking, payment systems, and transaction flows.
Project Delivery
Proven ability to manage multi-phase projects under pressure with diverse stakeholders.
CR2 Product Knowledge
Familiarity with CR2’s BankWorld/Sparrow platforms and implementation methodology.
Qualifications & Experience
Education
Bachelor’s or Master’s degree in Engineering, Computer Science, or related IT discipline.
Experience
5+ years of experience in banking or fintech projects, preferably in customer-facing roles.
Strong foundational knowledge of networking, databases, and programming.
Experience with tools such as JIRA, ServiceNow, Microsoft Office Suite, and Visio.
Success Metrics
On-Time Delivery
Projects delivered within agreed timelines.
Quality Assurance
High testing coverage and effective defect management
Mentorship
Actively mentor at least 2 junior consultants per year.
Customer Satisfaction
Achieve satisfaction score in post-project surveys.
Project
Success
Implementations meet scope and performance criteria.
Equal Opportunity Statement
CR2 HPS Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
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