Director, Sales - East

Director, Sales

Reports to: CRO

Description

The Director, Sales focuses on the pre and post phases of the project lifecycle: generating sales with new and existing clients, and following up post-project to gauge client satisfaction as a means of ensuring repeat business.

Roles & Responsibilities

• Sales Generation
  • Develop and build a pipeline of opportunities and strategies to meet sales goals.
  • Leverage, orchestrate and rally company resources to achieve our full potential on sales opportunities.
  • Initiate new customer relationships via cold calls, emails, LinkedIn, virtual and in-person meetings, conferences and social networking.
  • Develop project plans and timelines, calculate pricing and determine project feasibility, partnering with Operations team, as applicable.
  • Travel as required (i.e., conferences, in-persons, etc.).
  • Partner with Marketing to devise innovative strategies to market Full Circle products and services; agree on tactics, timelines and responsibilities to ensure that the targets are met.
    
    
• Partnership Cultivation
  • Grow existing customer partnerships via consistent, meaningful contact and productive project oversight, offering a consultative customer service approach.
  • Respond to client inquiries in a prompt timeframe that meets company standard.
  • Seek opportunities to upsell our product line.
  • Advocate on behalf of our customers to communicate desires and market realities to internal teams.
    
    
• Reporting & Collection
  • Use Salesforce to record all activity accurately, comprehensively and by deadline.
  • Create sales reports and provide feedback to leadership.
  • Monitor invoices to ensure efficient, accurate and timely processing.
  • Work with the Finance department if any clients do not resolve any past-due invoices; this may include the facilitation of payment terms negotiation.

• Brand Ambassadorship
  • Identify and fulfill opportunities for brand recognition, including attendance at trade shows and events.
  • Volunteer to serve the industry (i.e., become a local, regional or national board member; chair a committee, etc.).
    
    
    
• Professional Development
  • Update job knowledge by participating in conferences and educational opportunities.
  • Promote expertise and commitment to the MRX industry via LinkedIn.

Qualifications

• Experience
• Bachelor’s degree
• Minimum 10 years’ experience in market research
• Minimum 5 years’ experience in outbound online sample sales
  
  
• Expertise
• Current market, competitive products and trends
  
  
• Proficiencies
• MS Office
• Salesforce

• Core Competencies
• Proven project management skills, including the ability to manage multiple projects simultaneously
• Proactive problem-solving skills and a continuous improvement mindset
• Excellent communication, negotiation and interpersonal skills
• Ability to work effectively independently, as well as part of a team
• Detail-oriented with exceptional organizational and time-management skills
• Strong commitment to confidentiality and professional integrity