Key Account Manager – Strategic Customer Focus
(Power Distribution Systems)
Location: Upstate New York (preferred)
Reports To: VP of Sales & Marketing
Travel: Up to 50%, as required
Position Overview
We are seeking a strategic, relationship-driven Key Account Manager (KAM) to service one of our most important customer relationships in the clean energy sector. This role requires a strong blend of technical understanding, commercial acumen, and the ability to navigate large, complex organizations. The successful candidate will serve as the primary point of contact for a globally recognized technology manufacturer and will be responsible for account growth, stakeholder engagement, and long-term partnership development.
Experience in power electronics such as Power Distribution Systems (PDS), Switchgear electrical equipment, Transformers, DC/AC Energy Conversion modules, and Automatic Transfer Switches Highly preferred.
Key Responsibilities
Account Ownership & Strategic Relationship Management
- Serve as the primary interface for all business activities with the account, managing communication across technical, procurement, and executive teams
- Build deep, trust-based relationships with key stakeholders across multiple business units and geographies
- Act as the customer’s internal advocate — translating their technical and commercial needs into actionable internal plans
Sales & Growth Execution
- Own and deliver against sales targets and growth objectives for the account
- Identify and execute upsell and cross-sell opportunities across power electronics
- Lead or support long-cycle sales processes, including RFI/RFQ responses, pricing strategy, and contract negotiation
Account Strategy & Planning
- Develop and maintain a multi-year strategic account plan aligned with customer roadmaps and internal capabilities
- Anticipate customer needs based on market trends, new technologies, and shifts in manufacturing direction
- Coordinate cross-functionally with product, engineering, service, and supply chain teams to ensure alignment and timely execution
Reporting & Forecasting
- Provide detailed sales forecasts, opportunity tracking, and regular reporting to senior management
- Monitor key account KPIs and ensure performance goals are being met
Market & Industry Engagement
- Stay current with trends in Power Distribution System manufacturing
- Represent the company at trade shows, technical workshops, and customer meetings as needed
Required Qualifications
- Bachelor’s degree in electrical & electrnic engineering (Masters preferred)
- Minimum of 5+ years’ experience in key account or strategic account management
- Strong background in technical sales or support of Power Distribution Systems used in clean energy products
- Excellent communication, presentation, and negotiation skills
- Self-driven and highly organized with experience managing high-value accounts
- Comfortable coordinating across global teams and time zones
Preferred Qualifications
- Direct experience working with or supporting a global manufacturer in power electronics such as Power Distribution Systems (PDS), Switchgear electrical equipment, Transformers, DC/AC Energy Conversion modules, and Automatic Transfer Switches Highly preferred
- Prior involvement managing accounts or technical programs with major U.S.-based clean energy companies
- Familiarity with customer engagement models and procurement practices typical of large multinational OEMs in Power distribution systems used in clean energy projects
- Background in cross-functional coordination with large enterprise customers, especially those with distributed global teams and long product development cycles
