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Dream Job - Support Services

Role overview

Qualifications

  • Experience in healthcare information technology
  • Ability to translate customer needs into practical solutions
  • Critical thinking and navigation of technical and operational challenges
  • Ownership and ability to bring structure to complexity

Responsibilities

  • Support the effective operational functioning of Pulsara
  • Work within Corporate IT, Compliance, Project Management, Business Operations, and Technical Services
  • Engage with customers to apply platform capabilities to healthcare use cases
  • Contribute to enhancing the stability of the organization

Key facts

Other skills

  • Critical Thinking
  • Problem Solving
  • Customer Service
  • Adaptability

About the company

What We Do Matters logo

What We Do Matters

Pulsara is the communication and logistics platform that connects first responders, EMS, hospitals, emergency managers, and public health teams on a single network. From routine emergencies to large-scale incidents, Pulsara unites care teams in a shared patient channel, enabling fast, secure communication and coordination. By streamlining updates and decision-making, Pulsara helps teams improve treatment times by an average of 22% to 68%, leading to better patient outcomes. During large-scale incidents, Pulsara’s patient movement system helps triage and keep track of patients throughout the incident. Pulsara assists in evacuation and reunification efforts as the incident unfolds. As the industry’s trusted infrastructure for emergency communication, Pulsara connects first responders, medical providers, and emergency managers across communities, regions, and entire states. For more information, visit www.pulsara.com. #ItsAboutPeople #HealthcareCommunications #Innovation #CareCoordination

Company details

Company size51 - 200

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Job description

Dream Job – Support Services at Pulsara



You believe what we do matters. So do we.



At Pulsara, we’re always interested in connecting with people who care deeply about improving lives—people who want to help unite care teams and eliminate unnecessary suffering. While we are not currently hiring for Support Services, your background and experience may align with future opportunities as our needs evolve.


At Pulsara, how we work matters just as much as what we do. Our Support Services function provides the foundation that keeps Pulsara operating effectively, securely, and with consistency across the organization, spanning areas such as Corporate IT, Compliance, Project Management, Business Operations, and Technical Services. This function includes both internal-facing roles and a customer-facing *Technical Services team that works directly with customers to apply platform capabilities to complex healthcare use cases and support adoption in real-world environments. (*This is not a traditional help desk environment; it requires the ability to think critically, work across systems, and navigate both technical and operational challenges within a SaaS platform.)


We look for people with experience in healthcare information technology or similarly complex systems, along with the ability to translate customer needs into practical solutions. Those who thrive here take ownership, bring structure to complexity, and contribute to a stable, high-functioning organization.


Submitting your information through this Dream Job portal doesn’t guarantee immediate review or follow-up, but it allows us to learn more about you and keep you in mind as our needs evolve. We review submissions periodically and may share your background with our Support Services leadership team if a future opportunity aligns. While we’re not able to respond to every submission, we truly appreciate you taking the time to connect with us.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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