Customer Support Specialist (global)

beehiiv is where the world's best newsletters, podcasts, and digital products are built, grown, and distributed.
The platform combines email, podcast hosting, websites, community, and digital products — connected to a single audience and a single set of tools to publish, grow, and monetize.
As we approach $50M in annualized revenue and continue to grow almost 100% YoY, our rapidly growing product suite and incredibly strong brand position us for the next stage of hypergrowth.

This is an incredible opportunity to join a hyper-growth company as one of our Customer Support Specialists. This is a customer-facing role requiring relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiiv’s solutions to their goals. As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible. 

The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives. 

To apply and be considered, please complete our Values Assessment Questionnaire here. We’ll review your responses alongside your qualifications and experience as part of the overall hiring process.

Please see below the regions/countries from which we cannot currently accept applications.

Ideally, you will have:

• 3+ years of working in a similar support role
• Prior experience working with Zendesk and other support tools
• Excellent customer relationship management skills
• Solid communication, listening, and writing skills
• Technical problem-solving skills and resolves user issues with care
• Strong organization skills: able to work independently with little direction when necessary
• Genuine excitement about scaling a nascent platform
• An ownership mentality
• You've built something with AI and seen it through: prompts, workflows you refined, a repetitive task you automated away
  
• Experience working at an email platform is a huge plus
  

What you’ll be responsible for:

• Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
• Be available to work nights, weekends, and holidays – looking to have someone who can work one weekend day per week
• Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product, and Support
• Work diligently to unblock and assist users to achieve their desired outcome
• Create and maintain thorough documentation and processes to both assist users and improve internal processes 
  
• Build reusable assets — prompts, macros, documentation, small automations — that make the whole team faster, not just your own queue

Why this role might be for you:

• Join a fast-growing new team that prioritizes velocity.
• High impact and high visibility.
• You're autonomous and excited about owning projects.
• You want to join support that's being rebuilt around AI, not support that's bracing for it.
• Excited about new challenges and executing creative solutions.

Why this role might not be for you:

• Not a traditional 9-to-5 position.
• Need to manage multiple priorities and stakeholders.
• Must be comfortable with rapid iteration and frequent context switching.
• AI fluency is not a nice-to-have; it's table stakes.
• High expectations for both speed and quality.

Why beehiiv?

Our values aren't a poster on the wall — they're the bar. It’s how we operate, publicly and privately, and what we should return to when making decisions. That’s how we keep our team's momentum. That’s how we hire and keep A players.

beehiiv's core values:

• There's no room for B players ⭐: The best makes everyone better.
• Maniacal sense of urgency ⚡: Speed is our superpower.
• Say what you think with positive intent 💬:  Disagree openly and give hard feedback directly, with the intent to help someone improve.
• User-obsessed 🐝: Every decision starts with one question: how does this add value for the user?
• Ego comes second, winning comes first 🏆: We're here to create the best outcome; the team comes before the individual.

We'll take care of you:

• Competitive salary
• Stock options
• Health, dental, and vision Insurance
• 401(k) employer match
• Unlimited PTO (mandatory 10 days per year minimum)
• Annual in-person team retreat
  
• Unlimited book budget
• Monthly Wellness Days

To apply and be considered, please complete our Values Assessment Questionnaire here. We’ll review your responses alongside your qualifications and experience as part of the overall hiring process.

*Please note that we are not accepting applications from the following regions/countries:

Africa (all countries), Afghanistan, Bangladesh, Belarus, Cuba, Ecuador, Haiti, India, Indonesia, Iran, Iraq, Kyrgyzstan, Lebanon, Malaysia, Myanmar (Burma), Nicaragua, North Korea, Pakistan, Russia, San Marino, Syria, Tajikistan, Ukraine, Uzbekistan, Venezuela, or Yemen.

Compensation: USD 50,000 / annual