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Case Manager

Role overview

Qualifications

  • Proven experience as a Personal Injury Case Manager or in a similar legal support role
  • Strong knowledge of personal injury processes, terminology, and case lifecycle
  • Excellent written and verbal communication skills in English
  • Strong organizational skills and ability to manage multiple cases simultaneously

Responsibilities

  • Manage a full caseload of personal injury files from intake through settlement or litigation
  • Maintain consistent communication with clients, providing case updates and addressing questions with professionalism and empathy
  • Coordinate medical treatment, request and track medical records and bills
  • Liaise with attorneys, insurance companies, medical providers, and third parties

Key facts

Other skills

  • Communication
  • Detail Oriented
  • Empathy
  • Professionalism

About the company

Impact BPO logo

Impact BPO

Company details

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Job description

We are seeking a highly organized and detail-oriented Personal Injury Case Manager to join our growing legal support team. This is a fully remote position, ideal for professionals with experience managing personal injury cases who thrive in fast-paced, client-focused environments.


Responsibilities:
  • Manage a full caseload of personal injury files from intake through settlement or litigation.

  • Maintain consistent communication with clients, providing case updates and addressing questions with professionalism and empathy.

  • Coordinate medical treatment, request and track medical records and bills.

  • Liaise with attorneys, insurance companies, medical providers, and third parties.

  • Monitor deadlines, follow up on outstanding items, and ensure compliance with case timelines.

  • Update and maintain accurate case notes and documentation in case management systems.

  • Assist with demand packages, settlement documentation, and general case preparation.

  • Ensure confidentiality and compliance with legal and ethical standards.


Qualifications:
  • Proven experience as a Personal Injury Case Manager or in a similar legal support role.

  • Strong knowledge of personal injury processes, terminology, and case lifecycle.

  • Excellent written and verbal communication skills in English.

  • Strong organizational skills and ability to manage multiple cases simultaneously.

  • Experience working with legal case management software and CRMs.

  • Ability to work independently in a remote environment.

  • Reliable internet connection and a quiet home workspace.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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