Customer Support Executive / Sales Support Executive

Customer Support Executive / Sales Support Executive

Remote | Malaysia Payroll | Serving US Market

Position Overview

We are hiring a Customer Support Executive / Sales Support Executive for a cross-border business serving the US market.
This is a fully remote role, with employment and payroll managed under a Malaysia-based entity. The role focuses on customer communication, platform support, and basic sales assistance.

Key Responsibilities

Customer Support & Communication

• Respond to customer inquiries via website, social media, and instant messaging platforms

• Communicate primarily in English, with support in Chinese and Malay when needed

• Provide product information, order assistance, and after-sales support

• Maintain positive customer relationships to improve satisfaction and repeat purchases

Sales Support

• Assist the sales team with lead follow-up and basic customer outreach

• Record and manage customer information and sales leads

• Support basic business communication and quotations using provided templates

Operational Support

• Organize customer FAQs and standard response templates

• Maintain basic data records and submit daily/weekly reports

• Participate in simple process optimization tasks as required

Requirements

• Fluent written English (primary working language)

• Good Chinese communication skills; Malay is a plus

• Experience in customer service, sales support, or e-commerce operations is preferred

• Familiar with social media platforms and online communication tools

• Basic computer skills (Google Docs, Excel, CRM systems, etc.)

• Strong communication skills with a customer-oriented mindset

Working Hours

• Partial overlap with US time zones is required

• Shift-based or flexible scheduling available

• For higher-complexity tasks, US time zone alignment may be adjusted on a phased basis

Employment & Compensation

• Remote position

• Malaysia payroll

• Monthly salary range: MYR 4,000 – 6,000

• Payment cycle: Monthly