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Virtual Travel Assistant

Lunara

Role overview

Qualifications

  • Strong written and verbal communication skills
  • Customer service experience (travel, hospitality, or support roles preferred)
  • Highly organized, reliable, and detail-oriented
  • Comfortable working independently in a remote environment

Responsibilities

  • Assist clients remotely via email, phone, and messaging platforms
  • Manage travel bookings, itinerary updates, cancellations, and special requests
  • Provide clear and accurate information on destinations, travel requirements, and company processes
  • Monitor upcoming trips and proactively reach out to clients when needed

Key facts

Hard skills

Corporate Travel Management Microsoft Bookings Computational Tools Organizational Structure

Other skills

  • Customer Service
  • Communication
  • Reliability
  • Detail Oriented
  • Adaptability

About the company

Lunara logo

Lunara

Join the business owners who are effortlessly managing their company payments, banking and HR all from a single portal.

Company details

Company size2 - 10

Links

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Job description

We are looking for a Virtual Travel Assistant to support clients throughout their travel journey—from planning to post-trip assistance. In this role, you will provide personalized support, manage travel-related requests, and ensure a smooth and enjoyable experience for every client.

Key Responsibilities

  • Assist clients remotely via email, phone, and messaging platforms
  • Manage travel bookings, itinerary updates, cancellations, and special requests
  • Provide clear and accurate information on destinations, travel requirements, and company processes
  • Monitor upcoming trips and proactively reach out to clients when needed
  • Address client questions and resolve concerns with a professional and positive approach

Ideal Candidate

  • Strong written and verbal communication skills
  • Customer service experience (travel, hospitality, or support roles preferred)
  • Highly organized, reliable, and detail-oriented
  • Comfortable working independently in a remote environment
  • Quick learner with the ability to adapt to booking systems and digital tools
  • Passionate about travel and helping others create great experiences

What We Offer

  • 100% remote, work-from-home position
  • Flexible schedule
  • Training and ongoing support
  • Growth opportunities within a travel-focused company
  • Access to travel perks and exclusive industry discounts
  • Supportive and collaborative remote team

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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