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Travel Client Experience Specialist

Nova

Role overview

Qualifications

  • Strong communication and interpersonal skills
  • Customer service experience is helpful but not required
  • Organized with attention to detail
  • Comfortable using online tools and digital platforms

Responsibilities

  • Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance
  • Review travel plans and help confirm trip details with clients
  • Share helpful information about destinations, travel requirements, and agency processes
  • Follow up with travelers before departure to ensure everything is in place

About the company

Nova logo

Nova

Computer Software / SaaS

What makes Nova different from other networks is the merit-based access. All members need to go through a rigorous selection process to join. Nova is based on the fact that your professional success is determined by your network. Whether finding a business partner, a mentor, or getting peer support, members achieve their professional goals through Nova, one connection at a time. Nova’s platform already connects over 25,000 top-talent individuals living in +80 countries and working in a variety of industries and functions such as sales, marketing, management consulting, investment banking, private equity funds, software, and more. Our goal is to make the world more based on merit. We want to build a society where, regardless of where you are born or what your socioeconomic background is, if you are ambitious, talented, and work hard, you can reach your full potential.

Company details

IndustryComputer Software / SaaS
Company size11-50

Links

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Job description

We are seeking a Travel Client Experience Specialist to support travelers throughout the planning and preparation of their trips. In this role, you will help ensure clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

Key Responsibilities

  • Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance
  • Review travel plans and help confirm trip details with clients
  • Share helpful information about destinations, travel requirements, and agency processes
  • Follow up with travelers before departure to ensure everything is in place
  • Respond to client questions and escalate complex concerns when appropriate

Ideal Candidate

  • Strong communication and interpersonal skills
  • Customer service experience is helpful but not required
  • Organized with attention to detail
  • Comfortable using online tools and digital platforms
  • Passion for helping clients enjoy smooth travel experiences

Perks

  • Remote position with flexible scheduling options
  • Training and ongoing support provided
  • Opportunities for professional development in the travel industry
  • Access to travel-related perks and discounts
  • Supportive and collaborative team environment

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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