Patient Financial Services

About Company Work From Home Position

Empowering Digital Transformation through Social Media & IT Services

With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies.

Key Accountabilities:

• Answer inbound calls and screen callers for eligibility.
• Complete the correct assessment for the callers who wish to enroll.
• Help with plan selection as needed
• Help set tasks for Agent callbacks if needed.
• Maintain accurate client information in the American Exchange CRM system.
• Assist current clients with services such as updating their income, demographic info, checking status of their insurance policy, getting ID card if able, etc.
• Process enrollments and generate quotes for clients as needed
• Assist in projects as needed, such as payments, commission tracking, Marketplace checks, or carrier checks

What we are looking for:

• Works well in a team environment
• Projects positive and productive behavior
• Willingness to ask for help when complications arise
• Punctuality in accordance with scheduled work hours
• Attention to detail is imperative as data entry is a big part of day to day work

Job Requirements

• Quiet place to work in your home, with little to no distractions
• A reliable high speed internet connection
• Dependability to be at work each day and adhere to your schedule.

Compensation

• $40000/year salaried position, non-commissionable (straight salary, not dependent on sales for commissions)