Owner Relations Coordinator

Owner Relations Coordinator

About Beachside Vacation Rentals

Beachside Vacation Rentals is a growing vacation rental management company serving Florida's Space Coast. We pride ourselves on delivering exceptional service to both our guests and our homeowner partners through proactive communication, operational excellence, and a genuine commitment to hospitality.

We're looking for an organized, detail-oriented Owner Relations Coordinator to support our Owner Relations team and help ensure our homeowners receive timely, professional, and responsive service.

About the Role

The Owner Relations Coordinator serves as a key support role within the Owner Relations department, assisting the Owner Relations Manager with administrative tasks, owner communications, reporting, and operational follow-up.

This position is especially important during weekends, serving as the primary point of contact for homeowner inquiries and ensuring owners receive prompt responses and support when the Owner Relations Manager is unavailable.

The ideal candidate is highly organized, professional, comfortable working independently, and able to communicate confidently with homeowners while coordinating across multiple departments.

This role requires relationship building, empathy, and strong active listening skills.

Core Responsibilities

Owner Communication & Support

• Respond to homeowner calls, emails, and messages in a professional and timely manner

• Serve as the primary owner contact during weekends

• Escalate urgent issues to appropriate departments when necessary

• Ensure homeowners receive updates on open requests and concerns

• Document owner communications and follow-up actions accurately

Administrative Support

• Assist with preparation of owner reports and presentations

• Track action items, owner requests, and ongoing projects

• Monitor departmental inboxes and communication channels

• Assist with scheduling owner calls and meetings

Cross-Department Coordination

• Coordinate with Operations, Maintenance, Housekeeping, Guest Experience, and Onboarding teams to gather information for owners

• Follow up on outstanding owner requests and operational issues

• Ensure timely communication regarding maintenance projects, property updates, and homeowner concerns

• Help track resolutions and ensure completion of owner-related tasks

Qualifications

• Excellent written and verbal English communication skills

• Able to learn and adapt quickly to new technology and software

• Experience in customer service, account management, property management, hospitality, or administrative support preferred

• Strong organizational and time-management skills

• Professional and customer-service-oriented mindset

• Ability to work independently and manage multiple priorities

• Comfortable communicating with homeowners, vendors, and internal teams

What Success Looks Like

• Homeowners receive prompt and professional responses and feel cared for

• Owner requests are documented, tracked, and followed through to completion

• Communication between departments remains organized and proactive

• The Owner Relations Manager is supported with accurate reporting, follow-up, and administrative assistance.

Compensation: 
Salary: $1,400 - $1,500 /mo USD

Two Weeks PTO