This role is remote, but the candidate must live within 100 miles of the Los Angeles, CA area (zip code 91311).
Expectations
- 3+ years of application and user account administration with business or data analysis experience
- Advanced proficiency level using Microsoft Office application suite, web conferencing, application technologies, and data visualization
- Basic knowledge of relational database design and structures
- Ability to evaluate & interpret specifications and business/user data and reporting needs
- Associates degree or higher (Computer Science, Computer Information or a related field)
- Knowledge of UKG/Ultipro or similar HRIS application administration experience (Preferred)
- Abila MIP Financial Accounting, or similar Financial Management system experience (Preferred)
- Candidate must live within 100 miles of the Los Angeles, CA area (zip code 91311)
Additional Expectations
- Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public; work as part of a team and collaborate with colleagues
- Complete projects under tight deadlines even when there are competing requirements and changes to assignments
- Effective communicator
- Able to demonstrate a supportive attitude to families visiting the facility
- Maintain a positive work ethic
- Demonstrated ability to multi-task and work at a fast pace; ability to be flexible and adapt to a rapidly changing work environment
- Ability to maintain strict information confidentiality
- Adhere to ISS division project management processes for all application upgrades while strictly following ISS project management procedures
- Adhere to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements
- Adhere to technological security in accordance with Agency policy and legal requirements.
Overview
Under general supervision, the HRIS Associate will provide expertise, technical assistance, and administrative support to business applications utilized by HR, Finance, and other relevant program divisions / departments. This role will provide support in various special projects related to HR and Finance applications including system updates, projects to improve interfaces with other systems, projects for special reporting, and overall system automation improvements. This role is also responsible for timely user support for meeting service level agreements as well as developing and providing training and user documentation. This position will ensure data integrity, maintain user security, provide reporting and analysis of business application data and information as well as maintain and support solutions for existing and new application modules.
Within a team environment, this position will perform the following responsibilities:
Administration & Application/Module Technical and User Support (80%)
- Translate business requirements into processes and applications that will drive efficient and consistent execution.
- Provides support and collaboration with process improvements, solutions, and procedural changes.
- Supports development of existing modules including annual enrollment and file feeds to external, sensitive, technology systems.
- Ensures data protection follows Federal, State, local Government, and company regulatory and compliance legislation and policies with regards to sensitive information protection and implementation of “need-to-know” information security processes.
- Providing expert support for all application/technology related questions, troubleshoot and resolve technical issues with software vendor. Analyze current systems and recommend solutions to resolve problems or improve efficiency.
- Collaborates with all program department's software project implementations; ensures integration into the agency’s system meets functional requirements, information security system compliance, and interface specifications.
- Serves as application administrator for multiple businesses related to applications utilized by HR and Finance and relevant program divisions and departments, and other applications as assigned; user security and security group management, regular security audits, and application configuration and setup in accordance with data protection regulations and legislation. Ensures privileged user permission and access rosters are created, maintained, and adhered to once approved by SASR management and CIO.
- Researches, disseminates, and trains users on knowledge of application or module usage best practices (such as updates to the modules or user enhancements). Develops and updates technical and/or user documentation of application, processes, troubleshooting steps, etc. while following our company’s change management policies to plan and implement application changes.
- Provides accurate and timely Service Management and customer service activities through constant Service Level Agreement (SLA) compliance monitoring. Independently monitor, follow-up, and document work order queue requests, as well as provide technical user training solutions. Seeks work order/trouble ticket automation in our company's service management tool.
- Provides detailed documentation and reporting in support of internal and external audits, as requested.
- Maintain and supports data integrity protocols for HR, Payroll, Finance, and IT. Monitors process workflow and audits for accuracy to ensure data quality, consistency, and standards.
Reporting (20%)
- Provide accurate program-related data reports to program staff, Internal/External auditors, and other parties as requested and approved by Program Department Leadership, and SASR Management. Ensures quality is consistent with requirements set forth by using division.
- Writes and maintains a variety of reporting queries using software reporting tools, data visualization, and Excel reporting tools. Delivers reporting and analytics solutions appropriate to meet the needs of internal customers (ad hoc reporting tools, standard reports, executive dashboards, etc).
- Provides ad-hoc data analysis, resolves data discrepancies, and conducts monthly, quarterly, and annual audits for program-related reporting; to assist with the maintenance of data integrity through data analysis.
- Prepares periodic and monthly reports for relevant departments.
- Prepares monthly user account audit reports for senior management and makes necessary corrections upon notification.
Work Schedule: This position is full-time, 40 hours per week. Overtime hours as needed.
Work environment: Remote position (may come onsite for meetings as needed, monthly or quarterly).
Health Clearance Requirements:
COVID-19 Vaccination: Agency policy requires that all employees are fully vaccinated or have an approved medical or religious exemption.
Company
The Center offers support and education to both parents and early childhood educators. We help parents to navigate the childcare system and find the best possible care for their child. We provide training, technical assistance, and professional development to early childhood educators, to assist them in creating quality learning environments for children of all backgrounds and abilities.
