Hospitality & Travel Coordinator

About the Role

We are looking for a Hospitality & Travel Coordinator to support clients throughout their vacation and travel planning process. In this role, you will manage bookings, answer inquiries, coordinate accommodations, and ensure each client enjoys a smooth, stress-free experience from start to finish.

At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide.

Key Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, hotel and transportation arrangements, booking changes, cancellations, and special accommodation requests.
• Provide accurate and current information regarding destinations, travel requirements, and agency procedures.
• Maintain organized client records and ensure clear communication throughout the planning and booking process.
• Follow up with clients prior to travel and after their trip to confirm details and gather feedback.
• Resolve concerns with empathy, patience, and effective problem-solving.

Benefits

• Fully remote flexibility – work from any location with a schedule that suits your lifestyle.

• Travel perks and access to discounted industry rates.

• Training and continuous support to help you grow in the travel and hospitality field.
• A supportive, team-oriented environment dedicated to exceptional client care.

What We’re Looking For

• Strong written and verbal communication skills.

• Customer service experience; travel, tourism, or hospitality experience is a plus.

• High attention to detail and excellent organizational skills.

• Ability to learn new systems and booking tools quickly.

• A positive, client-focused attitude and genuine interest in helping travelers enjoy seamless travel experiences.