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Luxury Travel Consultant (Overnight - French Speaker)

Role overview

Qualifications

  • Advanced English
  • Advanced French
  • Experience in luxury travel, travel consulting, concierge services, or a Destination Management Company (DMC)
  • Strong knowledge of major cities and holiday destinations around the world, including luxury hotels, airlines, rental car providers, DMCs, and specialist tour operators

Responsibilities

  • Help members plan and book unforgettable journeys around the world
  • Create tailor-made itineraries using destination expertise and customer service skills
  • Build trusted relationships with members
  • Support global membership in a fast-paced, international environment

Key facts

Hard skills

Other skills

  • Customer Service
  • Consulting
  • Organizational Skills
  • Research
  • Planning
  • Collaboration

About the company

Ten Lifestyle Group logo

Ten Lifestyle Group

  • Home & Personal Services
  • Large
  • 1,001–5,000
Ten partners with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Millions of members have access to Ten's services across travel, dining, entertainment, lifestyle and retail benefits on behalf of over fifty clients, including HSBC, Coutts, Royal Bank of Canada, Westpac and many more. Our market-leading platform and service delivers a seamless experience and unparalleled access for your most important clients. Ten’s leading technology-enabled travel and lifestyle platform provides unmatched concierge services, bespoke loyalty programmes, tailored benefits and experiences, and personalised and targeted communications. Established in the UK in 1998, and a certified B Corp™ business, Ten operates in over 20 cities worldwide. Our service is delivered in 26 languages including English, French, German, Portuguese, Spanish, Mandarin, Cantonese and Japanese. The service is available 24/7, 365 days a year. Ten is owned by Ten Lifestyle Group Plc, a publicly listed company on the London Stock Exchange ('TENG').

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Job description

At Ten Group, our goal is simple: to become the most trusted service business in the world. We are the global market leader in lifestyle management and concierge services, delivering exceptional experiences through a combination of proprietary technology and highly skilled people.

Overview

Do you have a passion for luxury travel and creating exceptional experiences?

We're looking for a Luxury Travel Consultant to join our global Travel team, helping our members plan and book unforgettable journeys around the world. You'll use your destination expertise, commercial mindset, and exceptional customer service skills to create tailor-made itineraries while building trusted relationships with our members.

This is an overnight position, supporting our global membership in a fast-paced, international environment.

Requirements

  • Advanced English
  • Advanced French
  • Experience in luxury travel, travel consulting, concierge services, or a Destination Management Company (DMC).
  • Strong knowledge of major cities and holiday destinations around the world, including luxury hotels, airlines, rental car providers, DMCs, and specialist tour operators.
  • Passion for creating personalized travel experiences and delivering exceptional customer service.
  • Strong commercial awareness and confidence negotiating with suppliers.
  • Excellent research, planning, and organizational skills.
  • Ability to work independently while collaborating with global teams.
  • Experience with Amadeus or another GDS is an advantage.
  • Knowledge of IATA regulations and the luxury travel industry is desirable.

Benefits

  • Competitive salary and comprehensive benefits package.
  • Hybrid or fully remote working, depending on location.
  • Professional development and career growth opportunities.
  • The opportunity to work with a global team in the luxury travel industry.
  • A collaborative, inclusive, and international work environment.

For employees based in Mexico, additional benefits include:

  • Grocery vouchers.
  • Restaurant vouchers.
  • Remote work allowance.
  • Private medical insurance.
  • Life Insurence.
  • Wellbeing initiatives and employee discounts.
  • Generous annual leave and additional company benefits.

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