Sales Support Coordinator

SALES SUPPORT COORDINATOR

Job Type: Full Time, Permanent
Location: Manila/Hybrid 
Reporting to: Sales Support Team Lead
Role Type: Replacement
Salary: Php 25,000

Job purpose: 
The Sales Support Coordinator is a vital Goway Travel team member, providing essential administrative and operational support to Destination Specialists. This role demands strong organizational skills, attention to detail, analytical thinking, and a dedication to exceptional customer service. By efficiently managing bookings, ensuring data accuracy, and driving process improvements, they play a crucial role in powering sales operations and growth.

What will be your key responsibilities?

1. Ensure all services are properly confirmed based on the requests of Destination Specialists, verifying details such as flight itineraries, accommodations, and activities.
2. Input booking details into the company’s booking system, maintaining data integrity and consistency.
3. Accurately process and manage bookings, ensuring all necessary information is captured and organized.
4. Handle various administrative tasks, such as document filing, supplier coordination, cross-departmental collaboration, and document management.
5. Provide excellent customer service to both internal and external clients, addressing inquiries and resolving issues promptly.
6. Read and review supplier contracts loaded in the reservation system, verify service and cost accuracy against invoices, and optimize booking processes for the sales team.
7. Works cooperatively with all team members to support the achievement of work plan activities designed to achieve identified goals and objectives.

What are we looking for?

• Candidates must have recent experience or in-depth background in the travel industry.
• Candidates must have 1 year of experience in customer service or a similar function.
• Candidates must have strong organizational skills and attention to detail.
• Candidates must have good administrative and analytical skills.
• Candidates must have exceptional verbal and written communication skills.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. 

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you’ll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.
  
  

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

AI Screening Disclosure
To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes
Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.

Recruitment scams & fraud warning:
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com