Product Information & Item Specialist

PRODUCT INFORMATION & ITEM SPECIALIST

ABOUT THE ROLE

The Product Information & Item Specialist is responsible for the accuracy, integrity, and ongoing maintenance of the company’s item master database. This position manages the creation of new items, product information, pricing updates, item data standards, and overall item database integrity.

Working closely with cross-functional teams, the Product Information & Item Specialist ensures that accurate and consistent product data supports efficient operations, inventory management, merchandising, purchasing, and seamless customer experience across all sales channels.

Our mission is to empower artists by safeguarding the businesses that love them♡

Our values include:

• Stewardship: We take pride in caring for our schools, educators, and communities — building trusted relationships that help students start and stay in music.

• Growth: Skilled relationship-builders drive our success. We invest in professional development and territory strategy to grow rentals, referrals, and dealer partnerships across a growing network.

• Stagehands: Our field team works behind the scenes, but the impact is front and center — keeping programs running smoothly so teachers and students can shine.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Product Information & Item Specialist serves as the steward of the company’s product master data and supports product data standards that ensure accurate, consistent, and complete item information throughout the product lifecycle.

KEY RESPONSIBILITIES INCLUDE

• Create and maintain item master records in accordance with company standards.

• Administer SKU creation and ensure proper item setup.

• Maintain product categorization, hierarchy, taxonomy, attributes, and specifications.

• Create and maintain UPC and barcode information.

• Maintain accurate vendor information.

• Execute MSRP, retail, and cost updates.

• Administer scheduled, promotional, and other pricing changes.

• Manage product images and other digital product assets.

• Perform routine data quality audits and identify and resolve discrepancies.

• Maintain ERP item data integrity.

• Monitor data for accuracy, completeness, consistency, and compliance with established standards.

• Document and maintain item master procedures and processes.

• Collaborate with merchandising, purchasing, inventory, operations, e-commerce, and other departments to ensure product information meets business needs.

• Support special projects and other duties as assigned by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additional duties, assignments, and specific projects may be assigned at the discretion of management.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business Administration, Supply Chain Management, Information Systems, Merchandising, or a related field preferred.

• 2–5 years of experience in retail merchandising, purchasing, product information management, item master administration, inventory management, or a related field.

• Equivalent combination of education and relevant work experience will be considered.

• Experience maintaining large product databases and working with ERP systems preferred.

• Strong Microsoft Excel skills, including VLOOKUP/XLOOKUP, PivotTables, filtering, and importing/exporting data.

• Familiarity with musical instruments and music retail products preferred.

• Experience with NetSuite and Shopify POS is a plus.

SKILLS & ABILITIES

The ideal candidate will possess the following knowledge, skills, and abilities:

• Excellent verbal and written communication skills.

• Exceptional attention to detail and a strong commitment to data accuracy and consistency.

• Strong analytical and problem-solving skills.

• Ability to identify inconsistencies, investigate issues, and resolve data discrepancies.

• Ability to manage multiple priorities and meet established deadlines.

• Process-oriented mindset with the ability to identify opportunities for improvement and recommend effective solutions.

• Strong collaboration skills and the ability to work effectively across departments.

• Working knowledge of musical instruments and related products.

• Understanding of retail product hierarchies, item taxonomy, product attributes, and item master maintenance.

• Ability to learn from and follow the guidance and training of experienced colleagues.

• Ability to work independently while also contributing effectively as part of a team.

PERFORMANCE EXPECTATIONS

Success in this role will be measured by the ability to:

• Maintain accurate, complete, and consistent item records.

• Process new item requests within established service levels.

• Complete pricing updates accurately and on schedule.

• Maintain high standards of product data quality and integrity.

• Identify and resolve data discrepancies in a timely manner.

• Provide cross-functional teams with timely and accurate product information.

• Follow established item master procedures and continuously identify opportunities to improve data management processes.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Requires constant mental and/or visual attention, with work requiring sustained focus and accuracy.

• Work is typically performed under comfortable office working conditions.

• Regular and reliable attendance in accordance with company attendance standards is required.

ADDITIONAL INFORMATION

• On-the-job training provided.

• FLSA Status: Salaried, Exempt

• Required Professional Licenses: None

• Employees Supervised: None

WHAT WE OFFER

• $65,000 - $75,000 annual salary

• Paid Vacation Time

• Paid Sick Time

• Company-Paid Holidays

• 401(k)

• Health Insurance Eligibility

• Dental Insurance Eligibility

• Vision Insurance Eligibility

• Supplemental Long-Term Disability Insurance

• Flexible Spending Account (FSA)

• Direct Deposit

• Employee Discount

Benefits are provided in accordance with the company handbook and are subject to change.

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Ensemble Performing Arts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability status, or genetic information. Pursuant to the Los Angeles County Fair Chance Ordinance for Employers and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.