The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

Secure and analyze LTD (long term disability) claim information to make and approve disability decisions and payments on disability claims.  Develop, apply and approve appropriate claim and disability management strategies to ensure prompt and accurate payment and liability management of disability claims.  Provide responsive and caring customer service to claimants, policyholders, and other internal and external customers; participate actively and effectively in team/department projects and issues.

Key Responsibilities

• Investigate and analyze medical, occupational, and policy information to determine LTD eligibility and resolve discrepancies within required timeframes.

• Make and communicate disability decisions, issue accurate benefits, and manage each claim with an appropriate liability and disability management strategy.

• Monitor ongoing medical updates, vocational factors, policy provisions, and deductible income to drive timely and appropriate claim resolution.

• Provide proactive, professional communication to claimants, policyholders, and internal partners; resolve issues and support client‑facing activities as needed.

• Support team effectiveness by approving decisions from less‑experienced staff, providing training, and ensuring accurate claim data and reserve liability.

Skills and Background You’ll Need

Education:  High School Diploma or equivalent

Experience:  Minimum eighteen months progressively responsible experience in disability claims administration; or the equivalent combination of education and/or relevant experience.

• 5+ years of progressive experience in LTD (long term disability) claims (HIGHLY PREFERRED)

Key Behaviors of a Successful Candidate

• Demonstrated skills for appropriate, timely and customer-focused disability claim account management and administration.

• Ability to analyze and apply medical, technical, contractual and legal information to manage an increasingly complex range of disability claims.

• Demonstrate working knowledge of Federal, State and local laws and regulations affecting claim investigation, disability decision, and taxation of benefits.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.