APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Mechanical Claims Adjuster to join our Claims team. In this role, you will use your automotive knowledge and problem-solving skills to evaluate vehicle repair claims, determine coverage, and help drivers get back on the road quickly. Your decisions play a key role in ensuring fair, accurate, and timely claims resolutions for our customers and dealer partners.
What You'll Do
Review and investigate vehicle service contract claims to determine coverage eligibility
Verify contract information, service history, and failure details to assess each claim accurately
Collaborate with repair facilities to evaluate repair needs and authorize covered work
Apply contract terms and conditions when approving or declining repairs
Calculate repair costs and negotiate fair pricing for parts and labor when appropriate
Maintain clear and accurate documentation of claim decisions in company systems
Manage claim queues and ensure timely claim handling and communication
What Makes You Successful
You’ll be successful in this role if you have a strong understanding of vehicle mechanical systems and enjoy diagnosing issues and evaluating repair solutions. You’re comfortable analyzing information, making decisions, and applying guidelines to reach fair and accurate outcomes.
You’re also a strong communicator who can clearly explain decisions to repair facilities, dealers, and customers. You take pride in your attention to detail, maintain accurate documentation, and can manage multiple claims in a fast-paced environment while staying organized and efficient.
Basic Qualifications
High school diploma or equivalent
1-2 years of experience in automotive repair, service advising, claims, or a related field
Strong understanding of vehicle mechanical systems and repair processes
Ability to analyze information and make informed decisions
Basic computer proficiency and ability to navigate multiple systems
Preferred Qualifications
ASE certification or manufacturer certification
Experience in automotive claims or warranty processing
Experience negotiating repair costs or working with repair facilities
This Role Might Be a Great Fit If You…
Enjoy diagnosing vehicle issues and understanding how mechanical systems work
Like solving problems and making decisions based on technical information
Take pride in balancing customer service with fair and accurate claim decisions
Want to apply your automotive expertise in a role with long-term career growth
What We Offer
Competitive hourly compensation
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Career progression opportunities within the claims organization
A collaborative and supportive team environment
At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
We C.A.R.E.
Committed – We build strong, high-trust relationships with our partners and each other.
Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
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