Lead Qualification Representative

Harte Hanks (NASDAQ: HHS) is a Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities: data, marketing, sales, customer care, fulfillment, and logistics, connecting the full customer and product lifecycle.

With over 100 years of heritage and a global presence spanning North America, Asia-Pacific, and Europe, we combine the scale of an international organization with a boutique, collaborative approach. We help large and mid-sized B2B and B2C brands engage and support their customers, particularly in high-touch, experienced-critical sectors.

Working at the intersection of front-office growth and customer experience with back-office execution, we enable leading organizations to design, activate, and optimize meaningful, measurable outcomes.

What sets us apart is how we deliver: relentlessly human, powered by technology, and driven by results. By bringing together people, data, and intelligent technology, we create high-impact experiences that make a difference.

As a highly connected, multi-disciplinary organization, we offer our people the freedom to grow beyond a single path, empowering them to build diverse, global careers across functions, industries, and teams. 

• Are you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you when they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered yes to any of these questions, you may be ready to become a #Hartemate! 
• Lead Inbound service representatives provide remote support to individuals who may need assistance with their payroll services. You will enjoy this role if you are able to think quickly and multitask while paying special attention to customer details. 

• Handle client customer service and technical support product related inquiries via phone, chat, and email in multiple languages 
• Ask probing questions and use critical thinking to determine next steps with empathy and patience 
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue) 
• Follow proper and professional escalation procedures 

• Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA  
• Must pass all assessments, background, and drug screening 
• High school diploma or equivalent 
• Ability to communicate through verbal and written English and French-(Quebecois) fluently 
• Ability to type quickly and accurately 
• Ability to handle high chat and call volumes 
• Strong customer service and de-escalation skills 
• Strong attention to detail 
• Analytical thinking and problem-solving  
• Ability to navigate multiple windows and applications to provide accurate information to end user 
• Ability to work flexible shifts based on business needs 
• Prior CRM Experience

• Group Health and Wellness (Medical, Dental, and Vision)
• 100% Remote
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions | Immediate vesting
• Pet Insurance, free legal services, employee discount programs, and more….