Logo for Listo

Senior Business Analyst – ROI & Customer Impact

Listo

Role overview

Qualifications

  • 4+ years as a Business Analyst, Data Analyst, or similar
  • Strong experience analyzing business or operational data
  • Advanced Excel / Google Sheets + solid SQL skills
  • Proven experience building ROI models, business cases or impact reports

Responsibilities

  • Build ROI models and business cases for customer rollouts
  • Analyze large operational datasets to identify trends, patterns, bottlenecks, and opportunities
  • Create customer-facing impact reports that explain the value Listo is delivering
  • Partner with Product and Engineering to improve tracking, dashboards, and reporting

Key facts

Hard skills

Other skills

  • Microsoft Excel
  • Google Sheets
  • Hospitality
  • Communication
  • Detail Oriented
  • Problem Solving

About the company

Listo logo

Listo

Computer Software / SaaS

Listo is the leading communication and task management platform for the deskless workforce, seamlessly connecting guests to staff and internal teams to one another with a single tap on any device. As a result, Listo helps world class stadium, venue and hotel operators function with a leaner labor force with more accountability, while simultaneously unlocking new areas of revenue and providing a gold standard of service to their patrons.

Company details

IndustryComputer Software / SaaS
Company size11 - 50

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Listo is a real-time operations platform for large venues, stadiums, arenas, and hospitality environments. We help frontline teams and operators coordinate faster, respond to issues in real time, and improve the guest experience during high-volume events.
WHAT YOU'LL DO
  • ROI models. Build ROI models and business cases for customer rollouts.
  • Data analysis. Analyze large operational datasets to identify trends, patterns, bottlenecks, and opportunities.
  • Impact reports. Create customer-facing impact reports that explain the value Listo is delivering.
  • Before vs. after. Compare pre-rollout and post-rollout performance wherever data is available.
  • Metrics design. Define the right metrics: customer success, operational efficiency, staff performance, response times, task completion, and adoption.
  • Cross-functional. Partner with Product and Engineering to improve tracking, dashboards, and reporting.
  • Internal tools. Build internal tools, templates, and frameworks for repeatable ROI analysis.
  • Customer calls. Speak directly with US-based customers to collect assumptions, validate data, and present findings.
  • Sales enablement. Support Sales and Customer Success with quantified value stories and customer-specific business cases.

    • WHAT WE'RE LOOKING FOR
  • 4+ years as a Business Analyst, Data Analyst, or similar
  • Strong experience analyzing business or operational data
  • Advanced Excel / Google Sheets + solid SQL skills
  • Proven experience building ROI models, business cases or impact reports
  • Advanced English — written and spoken (client calls with U.S. teams)
  • Ability to work independently on ambiguous problems
  • High attention to detail and strong communication skills

    • NICE TO HAVE
  • Experience in B2B SaaS or with enterprise customers
  • BI tools: Tableau, Power BI, Looker, Metabase, or similar
  • Background in hospitality, stadiums, workforce management, field operations, logistics, or facilities
  • Experience creating executive-level reports or customer-facing presentations
  • Prior work with Customer Success or Sales teams
    •

    Apply once. Then go straight to the hiring manager.

    After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
    ·

    Business Analyst Related jobs

    ArgentinaBusiness Analyst

    Other jobs at Listo

    Premium

    Reach out to the hiring manager directly.

    Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

    • Full match report with fit score and gaps
    • Career diagnostics on how recruiters read you
    • Curated company matches and warm intros
    • 48h early access to new roles

    Cancel anytime.