Customer Service Specialist - Weekend Shift

Company Description

Callplex Canada Inc. is an outsourcing company based in Montreal, QC, Canada. Our mission is to help businesses grow faster and save money by providing near-native-speaking agents. One of our primary goals is to provide above average salary pay for people in Lebanon by providing remote jobs.

HOW TO APPLY:

To be considered for the Customer Service Specialist position, please follow these instructions carefully:

• Create a 2-minute audio recording in both French and English. In this recording, highlight relevant work experience, and explain why you are interested in this role. The audio should be clear, at a normal volume and not much background noise. *This will be a perfect opportunity to show off your language skills.
• Attach your CV (resume) to the email.
• Email your audio recording and CV to hr@callplex. ca

Job Description

• Customer Service Specialist
• Saturday and Sunday - 7am-11pm (EST, Montreal time). 16-hour shift, 32-hours total per week.
• Full-time
• Home-Based/Remotely
• Salary $700 (NOT commission based)

Qualifications

• French - C1, near-native accent is a major plus
• English - B2, the higher the better
• Modern Computer/Laptop with fast, stable internet connection and quiet working environment
• Experience in Customer Service
• Strong phone communication, presentation skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in Word, Excel, Google Docs and Sheets, and Outlook
• Experience working with western companies (is a plus)

Additional Information

Responsibilities & duties:

• Make outgoing calls to develop new business (cold calling)
• Research, track, maintain and update leads
• Contact prospects to qualify leads
• Direct email marketing to key clients and prospects
• Research and maintain lead generation database
• Conduct customer research
• Conduct client or market surveys to obtain information about potential leads
• Participate in the preparation of proposals and / or sales presentations
• Provide accurate and timely information to management
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process