☎ Community Phone

Community Phone is building the best phone for communities in America. We are your hair salon’s business phone, how your auto-body shop texts you or gets appointments, your local government agency’s operations line, and your mom’s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone. 

Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator’s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate.

🌟 What You’ll Do

You’ll spend your time connecting with customers who already want to hear from us. That means taking inbound calls and reaching out to people who’ve submitted form fills requesting more info or callbacks. No cold calling, just helping customers who’ve already raised their hands, and making sure to ALWAYS BE CLOSING.

You’ll:

• Talk with families who want a safe first phone for their kids
• Help seniors who just want technology that feels simple again (that’s right, we’re not making them download 12 apps to answer a call)
• Listen with patience, explain clearly, and close with confidence
• Make sure their number ports over smoothly- because first impressions matter.

Every call is a chance to make someone’s day and hit your sales goals.

🚀 Who Thrives Here

• Hungry. You love sales, competition, and uncapped commissions.
• Empathetic. You slow down, listen, and treat people like humans.
• Mission-driven. You want your work to actually matter.
• Smart communicator. Fluent English is required; knowing Spanish is a big plus.
• Good human. No jerks, no exceptions.

Who We’re Not For

We love to laugh, but we take values and performance seriously. Community Phone probably isn’t for you if you:

• Just want to coast without goals
• Get uncomfortable with sales targets or feedback
• Want the security blanket of a giant corporation
• Don’t actually like talking to customers (we love our customers, even the ones who still call rotary phones “cutting edge”)
• Struggle to stay organized or motivated remotely
• Care more about titles and status than actually helping people

🏆  What You’ll Need For This Role

We care about our brand, and that starts with you. Your setup is non-negotiable:

• High-speed internet
• A PC or laptop
• Noise-cancelling headphones
• Minimum 2 years of sales experience (huge plus if you have experience selling to telecom and/or to the US market)

If you don’t have these, this role isn’t for you.

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Growth at Community Phone

We’re not here to play small. Landlines are disappearing, customers need us, and we’re growing like crazy. That means if you crush it here, we’ll keep giving you more responsibility (and more money) until you say, “uncle”. 

Here’s how growth actually looks:

• Climb the ladder. As our sales team grows, we need Team Leads and Managers. If you want to lead people, the path is wide open.
• More sales = more base. Love selling? Keep crushing your goals, and your base pay can grow right alongside your commission checks.
• Switch it up. Think you’d shine in another department? People have moved into different teams here and thrived.

We move fast. If you’re ambitious, hungry, and ready to prove yourself, there’s basically no ceiling on what you can do here.

Keeping it 💯

We take feedback seriously- that’s how we keep getting better. Community Phone has already made big changes, and we’ll never stop improving to make this a place where ambitious, kind people love to work.

That said, we’re not for everyone. We’re a startup growing fast into something big-which means it’s fast, challenging, and always changing. If you see yourself as hungry, empathetic, and ready to grow with a team that’s building something meaningful, we can’t wait to meet you!

💸 Compensation

• Base Salary: $10,200/year to start (paid bi-weekly)
• Bonus: $850/month at quota (to start)
• Commission: Uncapped : your hunger = your paycheck
• Kickass Potential: Crush your first 6 months and there’s room to increase your base on top of commissions