About Workstreet

At Workstreet, we’re on an exciting journey to help businesses scale securely by designing and implementing cutting-edge security and compliance programs. As a fast-growing startup, we specialize in a wide range of GRC (governance, risk, and compliance) services that support frameworks across SOC 2, ISO 27001, GDPR, CMMC, NIST 800-171, NIST 800-53, and FedRAMP.  We empower companies to meet regulatory requirements and enhance their cybersecurity posture from day one.

Get to know the Business Operations Team

The Business Operations Team is the central operating hub of Workstreet. We oversee the systems, processes, data, contracting, and alignment with adjacent teams and partners. The team includes a few departments and functions, including Deal Desk, Collections, Data and Analytics, Partnership Management, and IT. The goal of Business Operations is to ensure that our data capture is accurate, our processes are sound, and that the information we gather is fueling our decisions.

The Opportunity

We are seeking a detail-oriented Partnership Operations Specialist to join our team. This role is critical to streamlining our sales operations by managing contract creation, deal processing, and administrative tasks that support our GTM teams. Working closely with Account Executives and Finance, you will act as a primary operational engine—supporting customers with their platform questions, handling high-volume contract routing, maintaining CRM data hygiene, managing customer communications around usage and renewals. The ideal candidate has strong customer support skills, exceptional attention to detail, excellent data management skills, and the ability to work independently while supporting a fast-paced, remote sales environment.

What You'll Do

• Customer support for technical questions. Will directly support customers, live on calls and via email or Slack, with questions or inquiries about their GRC platform needs.
• Direct partner contract creation and management, using approved templates and commercial pricing guidelines to compile 20–30 highly accurate customer agreements daily.
• Renewal Management. Supporting customers in their renewals and upgrades/downgrades of their software and services. 
• Own the post-execution contract lifecycle, systematically downloading, organizing, and archiving signed legal agreements within secure Google Drive repositories.
• Execute high-velocity deal closure workflows within HubSpot and adjacent tools, ensuring all required operational fields are populated and validated.
• Maintain complete system data integrity across integrated platforms, including HubSpot, StreetSmart, Airtable, and active partner networks.
• Drive strict processing turnaround SLAs, managing 10–15 new deals daily, processing standard contract requests within 2 business hours, and routing sprint deals end-to-end within 15 minutes.
• Deliver targeted technical platform support, guiding customer administrators through platform onboarding, framework selections, and company size configurations.
• Perform systematic database audits and data hygiene checks, conducting weekly reviews to prevent duplicate records and isolate unassociated company contacts.

Who You Are

• Hands-on Vanta platform specialist – Direct, practical experience managing configurations, tenant onboarding, framework mapping, and user permissions within the Vanta or other GRC management ecosystem (required).
• Proven customer operations coordinator – Bring 2+ years of dedicated experience in customer operations, deal desk administration, or a technical support environment.
• Proficient HubSpot CRM operator – Highly comfortable navigating pipeline architectures, updating custom deal properties, and maintaining clean CRM records.
• Advanced data and asset manager – Exceptionally skilled in leveraging Google Workspace tools (Docs, Sheets, Drive) to structure, audit, and secure critical business documentation.
• Uncompromising quality guardian – Exceptional attention to detail with an unyielding commitment to maintaining a 98%+ data accuracy rate across multiple disparate platforms.
• Commercial contract navigator – Fluent in GTM terminology, SaaS business models, subscription lifecycles, and standard sales contract structures.
• Autonomous remote performer – Highly disciplined, self-directed professional who thrives with minimal oversight, managing competing priorities in a fast-paced startup environment.
• Elite collaborative communicator – Confident written and verbal English communication skills, with a proven ability to translate operational processes into clear updates for sales teams and customers.

What will help you succeed

• Workflow automation capabilities – Prior exposure to or familiarity with business automation tools and continuous process integration workflows.
• Foundational GRC framework exposure – Basic familiarity with cybersecurity compliance frameworks such as SOC 2, ISO 27001, or HIPAA.
• Prior sales operations alignment – Experience directly supporting fast-moving, high-velocity B2B sales organizations or revenue operations teams.

What We Offer

• Career Development: Clear path with mentorship and training opportunities.
• Role-Related Training: Reimbursement for the successful completion of approved training and certification courses relevant to your current role.
• Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities.
• Growth Opportunity: Early-stage company with significant room for career advancement.
• Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team.

What You'll Need to Thrive

• Excellent written and verbal English communication skills, with the ability to engage confidently with candidates, hiring managers, and business leaders across global teams.
• A reliable, high-speed internet connection and a professional home office environment that supports confidential conversations, virtual interviews, and uninterrupted collaboration.
• Commitment to working a standard schedule of 8:00 AM–5:00 PM U.S. Eastern Time (ET) to effectively collaborate with team members, stakeholders, and cross-functional partners while ensuring timely communication and support.
• Willingness and ability to travel locally for occasional onsite meetings, team gatherings, or business activities as needed.

Hiring and Selection Process

• Candidates must participate in live video interviews throughout the hiring process with camera on (non-negotiable) and be prepared to verify their identity during recruitment and onboarding.
• Employment is contingent upon successful completion of identity verification and background screening, where permitted by law.
• Selected candidates will participate in structured interviews with hiring managers and cross-functional stakeholders to assess role fit, experience, and alignment with Workstreet’s operating principles.
• Candidates will receive prompt updates and consistent communication throughout the interview process, ensuring a transparent, smooth, and engaging experience at every step.

Workstreet Is An Equal Opportunity Employer

As an equal opportunity employer, Workstreet is committed to providing employment opportunities to all individuals. All applicants for positions at Workstreet will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.