Training Operations Lead

Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions.

Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness. With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives. Visit www.interplaylearning.com to learn more.

Awards & Recognition: 

• 2026 & 2025, Forbes, America’s Best Startup Employers
• 2025, Inc. 5000, Fastest-Growing U.S. Companies
• 2024, Best Midsize Places to Work In Austin
• 2024, Facilitiesnet Readers' Choice Award Winners for Software
• 2024, AHR Expo Innovation Awards Winners for Software

Interplay Learning Ethos:

At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.

Interplay uses AI to support the recruiting/hiring process, but all hiring decisions are made by humans. 

Position:  Training Operations Lead 

⚠️ Candidate Notice: We are aware of individuals impersonating Interplay Learning recruiters using fraudulent email addresses. All communication regarding this opportunity will come exclusively from an @interplaylearning.com email address. We will never ask for payment or sensitive financial information as part of our hiring process. If you receive messages from any other email domain claiming to represent Interplay Learning, please disregard them and contact us to verify their authenticity.

Industrial Training International (ITI), an Interplay Learning company, has been the trusted leader in crane, rigging, and load handling training for decades. By combining ITI's renowned instructor-led programs with Interplay's immersive online learning, 3D simulations, VR, and AI-powered technology, we're transforming how skilled workers learn—making training more engaging, accessible, and effective for organizations across the skilled trades and industrial sectors.

As our Training Operations Lead, you'll own the operational engine behind our Instructor-Led Training (ILT) programs - focused on crane and rigging. From instructor scheduling and curriculum management to customer coordination, materials, systems, and training logistics, you'll ensure every course is delivered with consistency and excellence. 

This is a highly cross-functional role who will work with internal teams as well as clients, vendors and partners. You are someone who thrives on building scalable processes, optimizing workflows, and using technology to improve how work gets done. You'll bring strong operational and technical aptitude and a continuous improvement mindset.   If you're energized by solving complex operational challenges and building systems that help teams scale, you'll feel right at home here.

This is a fully remote position. While we welcome applicants nationwide, candidates within driving distance of an ITI training center will be given priority consideration due to the nature of the role.

Why this position:

• Meaningful, impactful work
• Mission-driven company
• Career development in a dynamic, high growth environment
• Passionate, collaborative team 
• Innovative product - EdTech, VR, AI

What you’ll do: 

• Day-to-Day ILT Operations: Own the daily operational flow of all ILT programs. 
• Contractor Success & Course Closeouts: Be accountable for the success of all contractors and ensure all course closeouts are completed on time. Own any process or customer remediation needs for anything related to certificates. 
• Financial & System Partnership: Partner with the Accounting team to improve the payment timeline on ILT as part of closeouts, and be responsible for ILT Operations system management and upkeep of process, files, and data.
• Data Integrity & Reporting: Ensure all course, student & financial data is accurate for reporting purposes. 
• Logistics & Fulfillment Ownership: Be accountable for accurate and on-time shipping to all ILT programs. This includes accountability for inventory management, logistics, fulfillment, supply chain management, travel, shipping, industry certifications & associated performance metrics for both ILT and the Bookstore across internal and third party partnerships.
• Process Improvement & Documentation: Adopt and implement all ILT Operations process improvement initiatives, and document all ILT processes to create enablement for scale. 
• On-Site Experience: Partner with the Director of Training - Cranes & Rigging and/or the Training Center Partner to own the in-person/on-site experience for all ILT programs. Collaborate to identify and address opportunities for improvement.
• Scheduling & Coordination: Partner with the Industrial Services Delivery team to schedule, manage, confirm/cancel, and reschedule all training center events, including dedicated event needs and all communications. 
• Data Management: Be responsible for curriculum versioning management and inventory support. This includes being accountable for product and packing list accuracy in NetSuite, partnering with the Industrial Service Delivery Manager to ensure accuracy in Salesforce, ensuring all students for training center and client-site events are accurately enrolled in the LMS. 
• Product Documentation: Own all Industrial Services product details across software systems, including product descriptions, packing lists, curriculum versioning, field advisory services, bookstore, FoRE, instructor skills matrix & others as needed. 

Who you are:

• Adaptability & Innovation: Proven ability to navigate change and a forward-thinking mindset for evolving operations alongside advancements in AI and technology.
• Operational Excellence: Exceptionally organized, detail-oriented, and process-driven with a focus on maximizing efficiency and quality in a complex logistics environment. 
• Systems & Data Acumen: Strong proficiency in managing data integrity and system upkeep across platforms (e.g., NetSuite, Salesforce) to ensure accurate reporting and process flow. 
• Cross-Functional Collaboration: Excellent communication and collaboration skills to effectively partner with Accounting, Training Center Operations, Industrial Service Delivery, and contractors. 
• Ownership & Accountability: A proactive leader who is accountable for all aspects of a project, from shipping logistics to contractor payments and on-site experience. 
• Continuous Improvement: Mindset to document, adopt, and implement process improvements for enablement and scale. 

Requirements: 

• 3+ years of experience in training operations, logistics, supply chain, or a similar operations role supporting Instructor-Led Training (ILT) or professional services.
• Preferred - Understanding of the end-to-end ILT program lifecycle, from scheduling and fulfillment through delivery and continuous improvement.
• Experience managing logistics, inventory, fulfillment, and supply chain operations with a high degree of accuracy and organization.
• Proficiency with enterprise systems, including NetSuite and Salesforce, with the ability to maintain data integrity and optimize operational workflows.
• Experience documenting processes, creating SOPs, and building enablement materials that improve consistency and scalability.
• Excellent written and verbal communication skills with the ability to partner effectively across teams and manage external contractors and vendors.
• Comfortable leveraging technology, automation, and AI tools to improve operational efficiency and scale processes in a high-growth environment.
• Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States.
• Following the offer of employment, all roles will require  a background check and a drug and alcohol test.  Some positions may require other verifications, such as, driver eligibility and record, credentials or education.  All new hires will be required to complete the I-9 Form and E-verify process upon employment. 

Pay:  $70,000-$90,000 annual salary 

Final compensation will reflect the candidate's experience and demonstrated impact.

Benefit & Perks - why you'll love working with us:

• Remote-first & flexible hours – Offices in Austin, TX; Deer Park, TX; Woodland, WA; and Cleveland, OH.
• Learning & growth – Annual learning reimbursement.
• Family-friendly policies – Support for work-life balance.
• Generous time off – 3 weeks PTO, 1 week Winter Break, holidays, and sick days.
• Comprehensive benefits – Medical, vision, dental, and 401(k) match.
• Equity – Private Company Equity Options 
• Wellness – Mental and physical health resources and social events.

Join us and grow with a team that values you! 

Equal Employment Opportunity

Interplay Learning is committed to providing equal employment opportunity (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state and local laws.

As a federal contractor, Interplay Learning takes affirmative action to consider  qualified individuals without regard for disability and protected veterans status.

Individuals with disabilities who need assistance with the application or recruitment process must promptly contact the HR Department to discuss their particular needs.

Interplay Learning does not discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.

Drug Testing & Background Testing

The company conducts background checks as part of the hiring process after extending an offer of employment. These screenings are facilitated by trusted third-party specialists. All positions require I-9 verification, E-Verify, a background check, and a drug and alcohol screening. Depending on the role, additional screenings may include employment history verification, a DMV record check, reference checks, education and credential verification, or a credit history review.

We believe in fostering a welcoming and inclusive workplace and encourage everyone to apply, regardless of background. Our hiring decisions are guided by skills, experience, and a shared commitment to our values. If you have any questions about our process, we’re happy to provide support and guidance along the way.