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Principal UX Designer

Opportunities at Pendulum

Role overview

Qualifications

  • 10+ years of product/UX design experience with a portfolio demonstrating SaaS or data-heavy products
  • Expert-level proficiency in building interactive prototypes and maintaining design systems
  • Experience leading design teams and strategy for a suite of products
  • Fluency working cross-functionally with engineers and PMs

Responsibilities

  • Own end-to-end design for Pendulum's web app and other customer experiences from discovery to high-fidelity prototyping
  • Lead research initiatives: user interviews, usability testing, and synthesis of behavioral analytics data
  • Design complex data visualization patterns that remain intuitive under heavy information density
  • Develop and maintain a cohesive design system that scales across the platform

About the company

Opportunities at Pendulum logo

Opportunities at Pendulum

*We are the Eyes and Ears of Your Brand Story* Your most impactful brand moments are hidden in the background of unscripted TikToks and vlogs, spoken in community podcasts, and incubating on niche platforms like BitChute and Rumble. These mentions represent the invisible equity that defines your true market impact. Pendulum is the first Agentic Social Intelligence Platform providing eyes and ears for global brands and using advanced AI to bridge the gap between passive monitoring and social intelligence. Why choose Pendulum: ~ Multimodal Mastery: Unlike others who only search metadata, our AI looks at both visuals and audio. Using speech and logo recognition, we find untagged mentions on over 25 platforms and in more than 75 languages. ~ Brand reputation: Instead of reacting to crises, you can now monitor your reputation proactively. Our Skyline 3D Command Center helps you spot new trends as they happen. ~ Forensic Influencer Vetting: We review up to 4 years of unscripted content to ensure your partners fit your brand’s future, not just their recent highlights. You get results in minutes, whether you need to check one influencer or a thousand. ~ The Data Pulse: In today’s social landscape, a weekly report is already outdated. We update your insights every few hours, so you can shape the conversation instead of just watching it. Social media is no longer just about text. If you only track hashtags, mentions, and headlines, you’re missing out on most of the data that matters. Whether you’re a large food and beverage company looking for hidden reach or an executive protecting your company’s reputation, Pendulum gives you the reliable, timely data you need to protect your brand’s story. Don’t just watch the highlights. See your brand’s full story. Visit pendulumintel.com to schedule your brand briefing.

Company details

Company size11 - 50

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Job description

About Us

Pendulum empowers companies and governments to uncover, understand, and act on current and potential risks and opportunities contained within narratives.  We are building a powerful, multi-medium, always-on narrative and community intelligence platform for our customers, while tackling one of society’s biggest problems - combating harmful mis- and disinformation. We are deeply inspired by our mission, motivated by solving hard technical problems, and obsessed with our customers.


Fulfilling our mission demands bringing together a team with a broad range of backgrounds and experiences. Diverse teams are the strongest teams because their plurality of experience enriches and expands the solution space and enriches decision-making. Diversity and inclusion are therefore core to our values and at the forefront of our hiring philosophy and day-to-day operations.


About the role


As a Principal UX Designer, you'll shape how analysts and business leaders interact with our complex social media datasets - turning raw insight into clarity.

You'll be the dedicated designer embedded in our core product team, collaborating daily with engineering and data science to define the experience across dashboards, query builders, and insight surfaces.

What you'll do

  • Own end-to-end design for Pendulum's web app and other customer experiences from discovery and wireframing through high-fidelity prototyping and handoff
  • Lead research initiatives: user interviews, usability testing, and synthesis of behavioral analytics data to inform design decisions
  • Design complex data visualization patterns - charts, tables, filters, drill-downs - that remain intuitive under heavy information density
  • Develop and maintain a cohesive design system that scales across the platform and supports rapid feature development
  • Partner closely with product managers and engineers in agile sprints, advocating for user needs throughout the development cycle
  • Define interaction models for advanced features like custom query builders, alerting workflows, and report scheduling
  • Run design reviews, critiques, and share research findings company-wide

What you've done/Requirements

  • Experience: 10+ years of product/UX design, with a portfolio demonstrating SaaS or data-heavy products. Proven track record shipping end-to-end in a B2B enterprise environment.
  • Craft: Expert-level proficiency, ability to build interactive prototypes, and experience maintaining design systems.
  • Research: Comfortable facilitating user interviews and usability tests, interpreting quantitative usage data, and synthesizing findings into actionable insights.
  • Collaboration: Fluency working cross-functionally with engineers and PMs, comfort with startup-stage ambiguity, and clear written and verbal communication.
  • Moves fast to deliver simplified, intuitive experiences
  • Experience leading design teams and strategy for a suite of products
  • Nice to Have: Experience with BI tools like Looker, Tableau, or Metabase; basic SQL or analytics query knowledge; motion/interaction design skills; background in fintech, healthtech, or operational data products; design leadership or mentorship experience; WCAG accessibility expertise.

What we offer

  • Grow as a professional by working with emerging technologies in a high-demand industry segment
  • Drive company direction at a company that encourages input from all levels to help shape our trajectory
  • Experience working at a technology company in which the mission focus is on tackling one of society’s greatest challenges
  • Learn from industry and government experts who value initiative and encourage innovation
  • Enjoy the flexibility to work remotely, unlimited PTO, company (and two personal-choice) holidays
  • Receive excellent benefits, including 100% employer-paid employee health premiums for individual, 401(k), and FSA

The Principal UX Designer position offers a base salary range of $160,000 to $200,000, along with equity and comprehensive benefits. Please note that this range serves as a guideline; actual total compensation may vary based on factors such as experience, skill set, qualifications, and geographic location.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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