Key Account Manager

About Concord Technologies

Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concord’s use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves.

More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, it’s clear they love the service and value we provide.

We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers’ needs, we are expanding our offerings. That means assembling a world-class team to take us through this next phase of growth. We hope you’d like to join us!

About the role

We are seeking a seasoned Account Manager with a strong background in enterprise sales of complex solutions or consulting services, ideally within the healthcare sector. The ideal candidate will have 10+ years of enterprise sales experience, including at least 3 years in a current role with consistent quota attainment. In this role, you will manage a portfolio of strategic accounts, foster deep client relationships, and drive revenue growth through expansion and upsell opportunities. If you are passionate about delivering exceptional client outcomes and have a proven track record in account management, we encourage you to apply.

Essential Functions:

·      Own the full sales cycle—from discovery to close—driving pipeline growth and revenue within assigned accounts.

·      Proactively identify and pursue opportunities to expand Concord’s footprint across strategic accounts.

·      Exceed annual revenue targets through effective account management and growth strategies.

·      Leverage upsell opportunities within existing accounts to consistently achieve quota.

·      Deliver exceptional client relationship management for both new and existing accounts.

·      Act as a trusted advisor, helping clients maximize Concord’s solutions to achieve business objectives.

·      Manage designated End-User accounts as assigned by sales leadership.

·      Drive adoption of Concord Cloud Fax and Concord Connect (Intelligent Document Processing) across all accounts.

·      Conduct semi-annual internal business reviews and develop strategic account plans.

Required Qualifications:

·      10+ years of enterprise sales experience in healthcare or consulting services, with a focus on complex solutions.

·      Minimum 3 years in current role with a proven record of consistent quota attainment.

·      Proven success managing and growing complex accounts valued at $500K+  ARR or comparable enterprise relationships. 

·      Demonstrated ability to engage and influence C-Level executives, IT leadership and senior business stakeholders. 

·      Experience selling SaaS, Cloud, healthcare technology and enterprise software or related technology solutions.

Compensation Range: $175,000 - $225,000 OTE uncapped.

Range can flux dependent on experience, education/training, etc.

Additional employee benefits at Concord Technologies:

• 401K plan w/ 6% company match (vests immediately)
• Flex-Time off + sick time
• 10 company holidays
• Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums.
• Voluntary insurance options:
• • Pet insurance
  • Employee Life and AD&D
  • Spousal Life and AD&D
  • Child Life and AD&D
• Paid Parental Leave program
• Free unlimited ORCA card (Seattle area residents)
• Employee Rewards and Recognition through NectarHR
• Unlimited access to Udemy for Business

Concord Technologies is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.