Project Manager, Infrastructure Operations

The Role: 
11:11 is looking for an experienced Project Manager, Infrastructure Operations to help guarantee a positive experience for 11:11 cloud integrations and migrations. This position is responsible for coordinating processes that support the 11:11 integrations strategy. The project Manager will drive customer success through effective problem resolution and strong customer relationship management. This position will require a person with a penchant for detail and a continuous improvement mindset. This is a remote full-time position based in Australia, reporting to the Sr Director, Cloud Infrastructure Engineering.

Responsibilities:

• Coordinate multiple, simultaneous deployment and migration projects of customers into 11:11 Systems with limited guidance.
• Complete project deliveries ensuring milestones, timelines and budgets are met and that successful customer outcomes are achieved 
• Provide complete ownership and deliver support services to meet customers commitments.
• Follow 11:11 Systems project management practices and apply good common sense to each project utilizing the appropriate tools for each scope of work
• Establish and enforce processes and best practices for cloud migrations.
• Own ticket escalation processes and ensure it is followed consistently.
• Establish support best practices and refine support management framework as needed. 
• Identify potential risks or gaps and mentor members across the cloud integrations organization. 
• Inform key stakeholders on project needs and trends and provide recommendations on ongoing integration needs.
• Manage and refine existing tools and automation used for service operations.
• Collaborate with internal teams on migration requirements for new or existing services.
• Ensure customer and internal staff expectations are aligned by accurately communicating milestones and deliverables to all parties involved.
• Foster communication and transparency amongst all teams involved in the delivery of projects, including customers.
• Collaborate with vendors for integration needs. 
• Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner
• Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments. 
• Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values.

• Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies. 
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
• All other duties as assigned.

Qualifications: 

• Bachelor’s degree in technical discipline or equivalent work experience required  
• 3+ years of demonstrated experience managing or coordinating projects 
• PMP or equivalent certification preferred  
• Experience managing technical projects across teams in an organization
• ITIL experience preferred
• Highly developed analytical and problem-solving skills 
• Excellent attention to detail, team player
• Results oriented and organized with the ability to plan and deliver against deadlines and the ability to motivate others to deliver
• Must be legally eligible to work in the country of employment without visa sponsorship

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.  

Benefits:

• New Parent Leave
• Primary Care Leave
• Additional Leaves
• Holidays