Director, Operational Reporting & Performance Analytics

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

What we do

HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.

Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service. 

What you’ll do

The Director, Operational Reporting & Performance Analytics provides enterprise leadership for internal operational reporting, performance management, and quality management across Health Plans, Inc. This role is responsible for establishing and executing the organization's strategy to centralize operational reporting within the Enterprise Analytics department, transitioning reporting responsibilities from individual operational business units into a scalable, standardized reporting model.
 
The Director oversees the development of tactical operational reporting that supports daily, weekly, and monthly management activities while also leading strategic executive reporting that enables informed decision making across the organization. This leader develops enterprise KPI frameworks, facilitates monthly operational business reviews, monitors performance guarantee results, and implements a formal Quality Management program that identifies underperforming metrics, conducts root cause analysis, and partners with the Transformation team to drive continuous process improvement.

In this role, you’ll also: 

• Develop and execute a multi-year strategy to centralize operational reporting within Enterprise Analytics.
• Partner with operational leaders to transition reporting responsibilities while preserving business knowledge and service levels.
• Establish governance, standards, ownership, documentation, and prioritization for all operational reporting.
• Standardize enterprise KPI definitions, reporting cadence, and scorecards across departments.
• Oversee development and delivery of daily, weekly, monthly, and ad hoc operational reporting.
• Ensure reporting is timely, accurate, automated, scalable, and aligned with business priorities.
• Lead creation of executive dashboards using Power BI and enterprise reporting platforms.
• Implement reporting intake, prioritization, and service management processes.
• Lead monthly operational business reviews with executive leadership.
• Develop executive scorecards covering departmental KPIs, operational performance, client Performance Guarantees, service levels, financial and operational trends.
• Provide executive insight, narrative, and recommendations beyond reporting results.
• Identify enterprise risks, trends, and opportunities through proactive analytics.
• Design and implement an enterprise Quality Management framework for operational performance.
• Monitor enterprise KPIs and establish thresholds requiring corrective action.
• Lead root cause analyses for KPIs that fail to achieve targets over defined periods.
• Coordinate cross-functional corrective action plans and monitor sustained improvement.
• Develop formal referral processes for the Transformation team for process improvement opportunities.
• Track improvement initiatives from identification through implementation and benefit realization.
• Lead, mentor, and develop a high-performing operational reporting team.
• Build strong partnerships with Operations, Client Services, Finance, IT, Clinical Operations, and executive leadership.
• Represent Enterprise Analytics in executive meetings and strategic initiatives.

What you bring

• Bachelor's degree in Business Analytics, Data Analytics, Statistics, Healthcare Administration, Business Administration, Information Systems, or a related field.
• 10+ years of progressive experience in analytics, business intelligence, operational reporting, or healthcare operations.
• 5+ years leading enterprise reporting or quality management teams.
• Experience implementing KPI frameworks, executive dashboards, and performance management programs.
• Experience leading cross-functional organizational change initiatives.

Why choose us?

• We’re a people-first company and value giving back to our community. Ask us about our volunteer opportunities.
• Our space is a reflection of who we are—innovative, open and collaborative.
• We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks. 
• Need to reenergize? When at our Westborough headquarters, take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms. 

Our Benefits Package

We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life, including:

• Medical, Dental and Vision and Prescription Drug Coverage
• Fitness Reimbursement Benefit
• Employee Assistance Program
• Flexible Spending Account & Health Savings Account
• 401(k) and Quarterly Bonuses
• Generous Paid-Time Off & Volunteering Opportunities
• Educational Assistance & Professional Development Opportunities

So, think you want to join the HPI team? We hope to hear from you!

You can read more about us at hpitpa.com/about-us/careers/

EEO/AA/M/F/Vet/Disability Employer