Relationship Manager

Who We Are

We are Waste Harmonics Keter, your partner in handling complex waste operations.

Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

Who We're Looking For:

The Relationship Manager is responsible for managing and growing a portfolio of strategic customer accounts by developing trusted partnerships, delivering exceptional customer experiences, and identifying opportunities for long-term growth. This role serves as the primary point of contact for assigned clients, ensuring operational excellence, contract fulfillment, and alignment between customer objectives and Waste Harmonics Keter's solutions.

The ideal candidate is a consultative relationship builder with strong business acumen, exceptional communication skills, and a passion for delivering measurable value to customers. This individual thrives in a collaborative environment and is motivated by driving customer success, retention, and revenue growth.

This is a fully remote position and may be based anywhere within the United States.

What You'll Be Doing:

• Manage a portfolio of strategic customer accounts, serving as the primary point of contact for all relationship management activities
• Build long-term partnerships with customers by understanding their business objectives and delivering proactive, value-driven solutions
• Drive customer retention by ensuring exceptional service delivery, responsiveness, and consistent account management
• Identify opportunities to expand existing customer relationships through additional services, sustainability initiatives, and strategic account planning
• Lead regular business reviews with customers to communicate performance metrics, operational updates, and continuous improvement opportunities
• Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction and operational outcomes
• Manage customer escalations and coordinate cross-functional teams to ensure timely resolution of service-related issues
• Collaborate with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved
• Support contract renewals, pricing discussions, and account planning activities to maximize customer value and profitability
• Maintain accurate account documentation, forecasts, and customer activity within Salesforce and other business systems
• Stay informed of market trends, industry developments, and sustainability initiatives to provide strategic guidance to customers
• Contribute to process improvement initiatives that enhance customer experience and operational effectiveness
• Mentor and support less experienced team members while fostering a collaborative and customer-focused culture

What You'll Bring to the Table:

• Bachelor's degree preferred; equivalent professional experience will be considered
• 5–7 years of experience in account management, relationship management, sales, or another customer-facing business role
• Demonstrated success managing strategic customer portfolios and driving customer retention and revenue growth
• Strong experience building executive-level customer relationships and influencing business outcomes
• Experience managing contract renewals, business reviews, and customer performance reporting
• Excellent communication, negotiation, and presentation skills
• Strong analytical and financial acumen with the ability to interpret performance data and identify growth opportunities
• Proficiency with Salesforce CRM and Microsoft Excel
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Ability to work independently while collaborating effectively across cross-functional teams

Preferred Skills:

• Experience supporting enterprise or Fortune 500 customer accounts
• Background in waste management, environmental services, facilities management, logistics, or other service-based industries
• Experience with contract management and customer profitability analysis
• Knowledge of sustainability initiatives and environmental solutions
• Experience leading executive business reviews and strategic planning sessions
• Strong understanding of customer lifecycle management and consultative account management best practices

What's Good to Know:

• Fully remote position with the flexibility to work from anywhere within the United States
• Up to 30% travel required for customer meetings, business reviews, and internal meetings
• Significant collaboration with Operations, Finance, Legal, Sales, and Customer Operations teams
• Opportunity to manage strategic enterprise customer relationships while contributing to long-term company growth
• Fast-paced, customer-focused environment requiring strong communication, business acumen, and problem-solving skills

What We Bring to the Table:

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company Paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
• 7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.