Account Services Representative

Join Our Team at Realityworks

Who We Are

Realityworks is a 100% employee-owned company headquartered in Eau Claire, WI. We’re passionate about transforming education by providing innovative, hands-on learning solutions that prepare students for real-world careers.

What We Do

We develop comprehensive educational products that combine curriculum, experiential learning tools, student activities, and assessment resources. Our solutions are trusted by middle schools, high schools, and post-secondary institutions across the country to engage learners, develop critical skills, and inspire career exploration.

Why Join Us

When you join Realityworks, you become a co-owner in a company that values your contributions and rewards your success. Our employee-centered culture is built on collaboration, innovation, and shared achievement.

We offer a robust benefits package, including:

• Employee Stock Ownership Plan (ESOP): 100% company-funded and designed to grow in value as we succeed together
• Health, Dental, and Life Insurance: Comprehensive coverage to support your well-being
• 401(k) Retirement Plan: With company match up to 6%
• Generous Paid Time Off: Over 20 days annually, plus 10 paid holidays
• Wellness Incentives: Gym reimbursement and healthy living rewards
• Family-Friendly Benefits: Paid maternity, paternity, and adoption leave
• Flexible Spending Accounts: Including dependent care coverage
• Disability Coverage: Long-term and short-term
• Education Support: Tuition assistance for continued learning
• Community Engagement: Paid volunteer time and donation matching

The Opportunity: Account Services Representative

Key Responsibilities

• Identifies new prospects and engages with existing customers to explore sales opportunities and fulfill customer needs 
• Conducts a high volume of outbound telephone dials on a daily basis 
• Collaborates closely with Account Managers in high-performing territories to support transactional sales efforts with weekly meetings to discuss strategy and outcomes 
• Works on call lists and hot leads and engages in new account discovery initiatives to expand the customer base 
• Stays informed about product features, compatibility, pricing, supporting materials, and available discounts/promotions 
• Responds promptly to requests for information and qualifies leads generated from inbound inquiries 
• Addresses customer inquiries via phone and email regarding product features, pricing, purchasing processes, and more 
• Maintains post-sale contact with clients to facilitate a positive and productive long-term relationship 
• Establishes strong customer relationships including problem resolution with customers about any account problems, concerns, needs, and more and communicates those issues with the company 
• Maintains accurate and timely records within the company’s CRM system
• Attends and participates in regular sales meetings and training sessions 
• Maintains house accounts as needed  

What You’ll Bring

Work Location

Travel Requirements

• Travel required to Realityworks headquarters in Eau Claire, WI, one to two times per year for sales training

Learn More

Explore our mission and the impact we’re making in education at www.realityworks.com.

Realityworks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.