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Client Success Advocate

Harris & Harris

Role overview

Qualifications

  • High School Diploma or equivalent level of education
  • 2 – 3 years of clerical or customer service experience is preferred
  • Solid experience with MS Office (Word, Excel, and Outlook)
  • Prior healthcare billing or collections knowledge is a plus!

Responsibilities

  • Manage day-to-day client inquiries with support from senior team members
  • Maintain accurate client records and ensure patient balances are accurate at all times
  • Provide routine status updates to clients under the direction of a supervisor
  • Identify basic client needs and route them to the appropriate internal team

Key facts

Hard skills

Business Communication Client Services Account Reconciliation Medical Billing Collection Development Organizational Structure Project Collaboration

Other skills

  • Record Keeping
  • Communication
  • Multitasking
  • Problem Solving
  • Self-Motivation
  • Adaptability

About the company

Harris & Harris logo

Harris & Harris

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Company details

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Job description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Client Success Advocate to join our Client Success team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

The Client Success Advocate supports healthcare clients with day-to-day client communication and service delivery by handling inquiries, maintaining records, and coordinating basic tasks across teams. 

Schedule: Monday through Friday, regular business hours are 8:00am to 5:00pm, but can be flexible (for example: 7:00am to 4:00pm) 

Pay: $16.00 to $18.00 per hour, dependent on experience 

Location: can work remotely from home in the majority of the domestic United States

Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

  • Medical, Dental, and Vision insurances from premium providers
  • 401K with matching
  • Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
  • Tuition Reimbursement 
  • Paid Time Off, Wellness Days, and paid Holidays
  • Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

 

DAY TO DAY

  • Manage day-to-day client inquiries with support from senior team members
  • Maintain accurate client records and ensure patient balances are accurate at all times (this involves transactional posting and updating balances)
  • Provide routine status updates to clients under the direction of a supervisor
  • Support senior liaisons in preparing reports, presentations, or client communications
  • Identify basic client needs and route them to the appropriate internal team
  • Follow established processes and workflows with limited decision-making authority
  • Perform routine account reconciliation for assigned clients
  • Ensure timely outreach on inquiries requiring client approval
  • Ensure timely response times to both client requests (via email or phone) and internal customers’ requests (via ticketing system)
  • Manage assigned issues and projects to meet deadlines consistently
  • Assist with issues or requests from internal departments

WHAT YOU MUST POSSESS

  • High School Diploma or equivalent level of education
  • 2 – 3 years of clerical or customer service experience is preferred 
  •  Prior healthcare billing or collections knowledge is a plus!
  • Ability to navigate in a Windows-based environment
  • Solid experience with MS Office (Word, Excel, and Outlook)
  • Must be able to work in a fast-paced environment 
  • Possess clear, professional and ethical communication style
  • Must be self-motivated and be able to work independently 
  • Ability to prioritize, organize and multi-task assignments in a fast-paced, deadline-driven environment
  • Must be a quick learner who can troubleshoot and be trained to use different computer-based systems simultaneously

 

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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