Application Support Analyst (MST/ PST time zone)

· Monitor

o Logs for alerts, errors and aging workflows that require analysis and resolution

o Automated processes including data imports and exports

o User incident reports for prioritization and resolution

· Troubleshoot

o Issues from logs and user incident reports

o Define, develop, and provide application problem analysis and resolution services for complex application problems in conjunction with the users

o Provide suggestions for system and business improvements

· Configure

o Collaborate with PMO and business leads to manage application configuration based on the evolving needs of clients

o Manage new client configurations via interfaces and scripting as required

o Manage existing interfaces and design new application support interfaces

o Import new data sets based on subscriptions with external partners/vendors

· Document

o Workflows and produce process flow diagrams to aid future troubleshooting and development

o Support procedures and knowledgebase to aid future troubleshooting and development

Skills:

· Excellent analytical and problem-solving skills

· Ability to work both independently and as part of a team

· Excellent customer service skills

· T-SQL skills

· Office 365 skills including SharePoint and Visio

· Excellent written and spoken English

· Ability to read and understand C#, JavaScript and/or PowerShell preferred

· Understanding of change and release management preferred

Qualifications:

· Knowledge of T-SQL for data analysis and troubleshooting

· Ability to collaborate within a team environment and discuss issues and solutions

· Ability to identify data patterns or issues and problem solve with developers

· Strong communication and interpersonal skills

Education & Experience:

· Bachelor's or Associate’s degree in Health Informatics, Information Technology, Computer Science, or related field OR equivalent work experience or certifications

· 2+ Years Application Support experience

· Experience analyzing data with SQL

· Experience working with C#, or similar OOP language, JavaScript preferred but not required

· Experience with ticketing systems such as Jira or Service Now preferred

EEOC STATEMENT:

Medlogix is an Equal Opportunity Employer. Medlogix does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. We will continue to maintain our commitment to making all employment-related decisions based on the merit of each individual.