QA Engineer (Contract)

What You'll Do

Testing & Quality Assurance

• Develop and execute test plans and test cases for Amazon Connect contact flows, IVR call flows, routing profiles, and queues.
• Validate AWS Lambda functions integrated into Connect contact flows (e.g., data lookups, dynamic routing logic, third-party API calls).
• Perform functional, regression, and integration testing across call center platform releases and configuration changes.
• Identify, document, and track defects through resolution, working closely with the development team.
• Support user acceptance testing (UAT), coordinating with business and contact center stakeholders to validate new or updated contact flows.
• Monitor and validate call handling, routing accuracy, and system behavior post-deployment.

Who You Are

Required

• 3–5 years of relevant QA/testing experience.
• QA/testing background on AWS Connect or other call center platforms.
• Familiarity with AWS Lambda.
• Able to work Central time hours, even while remote.

Preferred

• AWS certification(s).
• Call center domain experience.
• Healthcare payer background.

About 10Pearls: 

10Pearls is a global, purpose-driven AI - native digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high-growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.   

We offer a competitive compensation package, including the below benefits for full-time employees: 

• Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
• Employer-funded health reimbursement account (HRA) for the high-deductible health plan option
• Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
• Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
• Employer-paid short-term, long-term, life, and AD&D insurance
• Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
• Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site

10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.