Card Production Specialist

The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our Vision for the future is “UPO’s Washington: A city of thriving communities and self-sufficient residents”; our Mission is “Uniting People with Opportunities.”

All qualified applicants are encouraged to apply for this position or any other position currently advertised on our website. Please visit us at www.upo.org to view all of our vacancies and to learn more about our company and services. 

POSITION: Card Production Specialist

DIVISION/OFFICE: Community Health Division/EBT Program

BULLETIN No: 0672026

SALARY RANGE: $18.00-$22.00 per hour (Commensurate with experience)

OPENING DATE: July 28, 2026

CLOSING DATE: Open until filled

FIRST SOURCE: N/A

MAJOR DUTIES:

Responsible for the creation of Electronic Benefits Transfer cards for clients approved for benefits by the Department of Human Services’ Economic Security Administration (ESA). 

BRIEF DESCRIPTION

Maintain system integrity by processing clients in accordance with established rules and regulations. Maintains all documentation required regarding card distribution. Document card creation and obtain signature from client's once card is received. Maintain files and status logs on activities regularly and timely. Maintain daily reports of cards issued by client name. Track stock use, forms, and other tools necessary for effective operation. Reports system and equipment problems to management immediately. Reports incidences of fraud or misuse of benefits and cards to management immediately. Ensure intake forms are completed for every eligible client.

Maintain all documentation required for card production and data entry.

MINIMUM QUALIFICATIONS: 

High school diploma or GED and 2 years of experience in customer service and data entry; priority will be given to candidates having experience in dealing with low-income population; computer experience including word processing, database, and internet applications; ability to communicate effectively in writing and verbally. Working knowledge of MS Office (Word, Excel, Outlook, and Power Point) and ability to use/learn electronic time-keeping program.

Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.

Two years of experience in a customer service position. Proven excellent communication, customer service and data entry skills.

OTHER REQUIREMENTS:

In the event that an offer is extended, the selected candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position.

POSITION ELIGIBLE FOR 

WORKING REMOTELY: o YES (possibly and temporarily due to COVID-19, n NO

and based on UPO Telework Policy,

position duties & program requirements

Competitive Benefits:

This position IS in the collective bargaining unit of the CWA Union.

This is a Safety Sensitive position.

To be considered for this position:

Submit your cover letter and resume to the Career Center Online.

UPO is an Equal Opportunity Employer