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Clinical Administrative Assistant

XSOLIS

Role overview

Qualifications

  • Clinical experience not required but helpful
  • Highly organized with exceptional attention to detail
  • Excellent communication, organization, interpersonal, and telephone skills
  • Demonstrates strong technical aptitude with advanced proficiency in Microsoft Office applications

Responsibilities

  • Regularly update and distribute department-specific reports and spreadsheets
  • Maintain and update contact details and relevant information for Physician Advisors and clients
  • Manage the submission process for supplemental reimbursements for full-time Physician Advisors
  • Effectively manage and prioritize physicians’ time and calendar for peer review phone calls

Key facts

Hard skills

Organizational Structure

Other skills

  • Microsoft Office
  • Communication
  • Decision Making
  • Social Skills
  • Detail Oriented
  • Time Management

About the company

XSOLIS logo

XSOLIS

XSOLIS is a platform, data science and solutions innovator serving health plans, hospitals and payer organizations nationwide to create a more efficient healthcare system. Through its purpose-built solutions and industry-leading AI, XSOLIS breaks down healthcare silos to accelerate data-driven decision making and collaboration across a connected network of providers and payers. CORTEX®, its AI-driven technology platform, is the first and only solution to use real-time predictive analytics to continuously assign an objective medical necessity score and assess the anticipated level of care for every patient. CORTEX eliminates waste through the science of data using automation, transparency and objective insights to ensure appropriate care settings, enabling more efficiency across the healthcare system. XSOLIS is headquartered in Nashville, Tennessee. Our Values - Team First - Client Passionate - Always Curious - Deliver Excellence XSOLIS recently ranked No. 1795 on the 2022 Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America, and was named 2022 Best in Business among private companies by the Nashville Business Journal. XSOLIS executives have been featured in Becker's Hospital Review, Becker's Payer Issues, Chief Healthcare Executive, CIO Review, Managed Healthcare Executive, Healthcare IT Today, among other leading publications. For more information, visit www.xsolis.com.

Company details

Company size201 - 500

Links

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Job description

Redefining Healthcare with AI 

Xsolis is an AI-driven technology company reducing administrative waste in healthcare by enabling smarter collaboration between providers and payers. Since 2013, our vision has been to create a frictionless healthcare system.  

We are proudly headquartered in Franklin, TN - one of the nation's fastest-growing hubs for healthcare innovation - we are at the heart of a thriving ecosystem of health systems, payers, and technology leaders.  

Our flagship product, Dragonfly®, is the first and only AI-driven platform to continuously assign real-time predictive scores for medical necessity. Dragonfly has delivered proven results across 600+ hospital, health system, and health plan clients and earned repeated industry recognition. With recognition on the Inc. 5000  and Deloitte Technology Fast 500 lists, Xsolis is also one of the fastest-growing privately-held companies in the country and across North America, and we're looking for talented people to grow with us.   

Position Summary Details

The Clinical Administrative Assistant will be a true business partner to a group of physicians, nurses, analysts, and other staff providing comprehensive administrative support. Initiative and sound decision-making skills will allow the Assistant to achieve objectives periodically reviewed by their supervisors. The Clinical Administrative Assistant will work directly with our clinicians in various departments, as well as client and payer clinicians and administrative staff.  The ideal candidate will possess and apply specific experiences and knowledge to the completion of assignments, exercising discretion and judgement in the process. Excellent organization and communication skills are required to ensure proper scheduling, reporting and execution of tasks. 
 
Essential Duties & Responsibilities

The essential functions include, but are not limited to the following:

•    Regularly update and distribute department-specific reports and spreadsheets
•    Maintain and update contact details and relevant information for Physician Advisors and clients
•    Oversee the timely updating and distribution of Administrator on Call tracking
•    Maintain and update PTO tracking and requests for all Physician Advisors
•    Follow up on client requests and deliver the necessary information
•    Managed the submission process for supplemental reimbursements for full-time Physician Advisors
•    Support the implementation and training process for new Physician Advisors joining the P2P team
•    Effectively manage and prioritize physicians’ time and calendar for peer review phone calls, collaborating with colleagues across multiple time zones, including the client hospital case manager, the medical director for the payer involved, and the XSOLIS physician advisor
•    Managing the peer review queue including updating the queue with those assignments and tracking the schedules of the XSOLIS PAs for these calls
•    Conduct phone calls daily to the payers in order to schedule P2Ps between Xsolis Physician Advisors and the payer’s Medical Directors
•    Daily monitoring and follow up of outstanding P2P calls
•    Consistently monitor the department email inbox and respond promptly to inquiries from case managers, internal team members, and cross-functional departments
•    Collaborate and cross-train with other clinical administrative staff to cover tasks and duties as needed when someone is out of the office
•    Additional functions, tasks, and special projects as deemed appropriate and warranted
 
  • Hours are 12p-8p ET
 
 
Minimum Qualifications (Knowledge, Skills, and Abilities) 
 
•    Clinical experience not required but helpful
•    Ability to manage various tasks concurrently
•    Ability to understand needs and deliver results on time
•    Ability to work under pressure and tolerate frequent change
•    Highly organized with exceptional attention to detail
•    Excellent communication, organization, interpersonal and telephone skills
•    Exhibits polite and professional communication with colleagues and clients via phone, mail, and e-mail. 
•    Demonstrates strong technical aptitude with advanced proficiency in Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, and Teams.
•    Ability to build strong relationships and collaborate with internal teams
 
Working Environment and Travel Requirements
  • Work is typically in a normal office administrative environment involving minimal exposure to physical risks.
  • Position requires little to moderate physical activity. Mostly sedentary work exerting up to 10 pounds of force occasionally or a negligible amount of force to lift, carry, push, pull, or otherwise move objects. Work involves sitting most of the time, but may involve walking or standing for brief periods of time. No significant stooping is usually required.
  • This role requires travel to our home offices in TN for training.
Physical Demands & Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
 

In any role at Xsolis, it's a chance to make a complex healthcare system a little more efficient alongside a team that's passionate, fast-moving, and genuinely invested in your success. Your contributions will shape both our product and our culture.  

Full-time Employees’ Total Rewards package include:  

  • Medical/Dental/Vision insurance 
  • 401K company match 
  • Flexible Paid Time Off 
  • Paid parental leave  
  • HSA/FSA options 
  • Educational reimbursement program 
  • Employer-paid EAP & Mental Health services 

 

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Xsolis is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all. We encourage candidates of every background to apply. 

All candidates must successfully pass a background check and fall under the same security role, which includes access to sensitive information, including proprietary data and PHI. 

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. 

All official communications from our recruitment team will only come from @xsolis.com. Verify open roles at https://www.xsolis.com/about/careers. For information regarding how we collect, use, and protect applicant personal information, please review our CCPA Privacy Notice for Job Applicants. 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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