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SERVICES CLOUD & CONTACT CENTER CONSULTANT - SALESFORCE

Black Pearl Consult

Role overview

Qualifications

  • 4–8+ years Salesforce consulting experience
  • Experience implementing Service Cloud solutions
  • Strong understanding of customer service operations
  • Knowledge of contact center technologies

Responsibilities

  • Implement and configure Salesforce Service Cloud
  • Design customer support workflows and case management processes
  • Configure Omni-Channel, Knowledge Base, Live Chat, and Service Console
  • Optimize contact center operations and service delivery processes

Key facts

  • Remote from: Anywhere
  • Freelance
  • Senior (5-10 years)
  • Consultant
  • English

Hard skills

Other skills

  • Customer Service
  • Communication

About the company

Black Pearl Consult logo

Black Pearl Consult

Staffing & Recruiting

Black Pearl is a human resources and recruitment agency that provides a holistic business and talent solution in a progressive, dynamic, and efficient way. We pride ourselves as a unique black pearl and strive to delight our clients with a personalized partnership that helps them propel towards success. Whether you need to find top talent, your next great job opportunity, or a consulting solution for managing your business, engaging employees, evolving your work culture, planning your people strategy, or resourcing challenges, we can help.

Company details

Company typeStartup
IndustryStaffing & Recruiting
Company size11 - 50

Links

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Job description

This is a remote position.

BFCG is seeking a Service Cloud & Contact Centre Consultant to help clients transform customer service operations through Salesforce Service Cloud, case management, omni-channel support, and contact center optimization.

Key Responsibilities

  • Implement and configure Salesforce Service Cloud
  • Design customer support workflows and case management processes
  • Configure Omni-Channel, Knowledge Base, Live Chat, and Service Console
  • Optimize contact center operations and service delivery processes
  • Develop service performance dashboards and reporting
  • Support integration with telephony and third-party customer support systems
  • Facilitate user adoption and training
Requirements
  • 4–8+ years Salesforce consulting experience
  • Experience implementing Service Cloud solutions
  • Strong understanding of customer service operations
  • Knowledge of contact center technologies
  • Salesforce Service Cloud Certification preferred
  • Excellent client-facing communication skills


Salary: $750 - $1,500

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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