This is a remote position.
Title: Global Head of Delivery – Recruitment (Marketing Tech)
Location: Remote (EMEA)
The Company
We are a UK-headquartered Marketing Technology consulting company with global operations, supporting clients across digital transformation, MarTech, and data-driven marketing.
As we continue to scale, we are investing in a best-in-class recruitment delivery function that directly supports client growth and revenue generation.
The Missions:
We are hiring a Global Head of Delivery – Recruitment to lead and scale our delivery capability across multiple regions and client accounts.
This is a senior leadership (manager-level) role requiring a true player-coach. You will set the global delivery strategy while remaining hands-on—owning key roles, driving execution, and embedding a strong commercial mindset across the team.
Delivery is a core revenue driver in our business. This role is critical in ensuring we consistently deliver high-quality talent at speed while contributing to client growth and business expansion.
Key Responsibilities
1. Global Delivery Leadership (Hands-On)
- Own end-to-end recruitment delivery across all accounts and regions
- Personally lead delivery on strategic, complex, or high-value roles
- Act as the senior escalation point for delivery challenges
- Set and maintain a high bar for execution, quality, and pace
2. Commercial Delivery & Revenue Alignment
- Drive a commercial mindset across the delivery function
- Partner with Sales and Client Services to support account growth and retention
- Translate hiring activity into actionable market intelligence and business opportunities
- Ensure delivery teams understand client priorities, commercial drivers, and margins
3. Operational Excellence & Scaling Delivery
- Build and implement scalable, repeatable delivery frameworks
- Optimise processes across sourcing, screening, and pipeline management
- Leverage tools, automation, and data to improve efficiency and output
- Balance speed, quality, and cost across all delivery activity
4. Team Leadership & Development
- Lead, mentor, and grow a distributed global team of recruiters and delivery leads
- Build a high-performance culture with clear accountability and KPIs
- Upskill the team into consultative, insight-driven recruiters
- Design team structure and hiring plans aligned to business growth
5. Talent Pipeline & Market Mapping
- Build proactive pipelines across key Marketing Tech skillsets and geographies
- Establish talent communities to support recurring and high-volume hiring
- Drive market mapping initiatives that support both delivery and commercial teams
6. Data, Reporting & Performance
- Own global delivery KPIs (Time-to-Fill, Time-to-Submit, quality, productivity)
- Implement clear reporting linking delivery performance to commercial outcomes
- Ensure data accuracy across ATS/CRM systems
- Lead regular internal and client-facing performance reviews
Requirements
The Profile: What You Bring
- 8–12+ years’ experience in agency recruitment or workforce solutions
- Proven experience in a delivery leadership / manager-level role with global team oversight
- Strong background in RPO (Recruitment Process Outsourcing) environments
- Demonstrated ability to remain hands-on in delivery, owning roles and key accounts
- Clear commercial acumen, with experience aligning recruitment delivery to revenue outcomes
- Experience hiring within Marketing Technology, Digital, or related domains
- Track record of building and leading high-performing, remote teams
- Advanced sourcing capability and strong knowledge of modern recruitment tools and systems
