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Global Head of Delivery

START MEA

Role overview

Qualifications

  • 8–12+ years’ experience in agency recruitment or workforce solutions
  • Proven experience in a delivery leadership / manager-level role with global team oversight
  • Strong background in RPO (Recruitment Process Outsourcing) environments
  • Demonstrated ability to remain hands-on in delivery, owning roles and key accounts

Responsibilities

  • Own end-to-end recruitment delivery across all accounts and regions
  • Drive a commercial mindset across the delivery function
  • Build and implement scalable, repeatable delivery frameworks
  • Lead, mentor, and grow a distributed global team of recruiters and delivery leads

Key facts

  • Remote from: EMEA
  • Full time
  • Expert & Leadership (>10 years)
  • English

Hard skills

Recruitment Strategies Corporate Sourcing Data Management Performance Management Process Optimization

Other skills

  • Leadership
  • Business Acumen
  • Team Leadership
  • Mentorship

About the company

START MEA logo

START MEA

Company details

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Job description

This is a remote position.

Title: Global Head of Delivery – Recruitment (Marketing Tech)

Location: Remote (EMEA)

The Company

We are a UK-headquartered Marketing Technology consulting company with global operations, supporting clients across digital transformation, MarTech, and data-driven marketing.

As we continue to scale, we are investing in a best-in-class recruitment delivery function that directly supports client growth and revenue generation.

The Missions:

We are hiring a Global Head of Delivery – Recruitment to lead and scale our delivery capability across multiple regions and client accounts.

This is a senior leadership (manager-level) role requiring a true player-coach. You will set the global delivery strategy while remaining hands-on—owning key roles, driving execution, and embedding a strong commercial mindset across the team.

Delivery is a core revenue driver in our business. This role is critical in ensuring we consistently deliver high-quality talent at speed while contributing to client growth and business expansion.

Key Responsibilities

1. Global Delivery Leadership (Hands-On)
  • Own end-to-end recruitment delivery across all accounts and regions
  •  Personally lead delivery on strategic, complex, or high-value roles
  •  Act as the senior escalation point for delivery challenges
  •  Set and maintain a high bar for execution, quality, and pace
2. Commercial Delivery & Revenue Alignment
  •  Drive a commercial mindset across the delivery function
  • Partner with Sales and Client Services to support account growth and retention
  • Translate hiring activity into actionable market intelligence and business opportunities
  • Ensure delivery teams understand client priorities, commercial drivers, and margins

3. Operational Excellence & Scaling Delivery
  •  Build and implement scalable, repeatable delivery frameworks
  •  Optimise processes across sourcing, screening, and pipeline management
  •  Leverage tools, automation, and data to improve efficiency and output
  •  Balance speed, quality, and cost across all delivery activity
4. Team Leadership & Development
  •  Lead, mentor, and grow a distributed global team of recruiters and delivery leads
  •  Build a high-performance culture with clear accountability and KPIs
  •  Upskill the team into consultative, insight-driven recruiters
  •  Design team structure and hiring plans aligned to business growth
5. Talent Pipeline & Market Mapping
  •  Build proactive pipelines across key Marketing Tech skillsets and geographies
  •  Establish talent communities to support recurring and high-volume hiring
  •  Drive market mapping initiatives that support both delivery and commercial teams
6. Data, Reporting & Performance
  • Own global delivery KPIs (Time-to-Fill, Time-to-Submit, quality, productivity)
  •  Implement clear reporting linking delivery performance to commercial outcomes
  •  Ensure data accuracy across ATS/CRM systems
  •  Lead regular internal and client-facing performance reviews


Requirements

The Profile: What You Bring

  • 8–12+ years’ experience in agency recruitment or workforce solutions
  • Proven experience in a delivery leadership / manager-level role with global team oversight
  • Strong background in RPO (Recruitment Process Outsourcing) environments
  • Demonstrated ability to remain hands-on in delivery, owning roles and key accounts
  • Clear commercial acumen, with experience aligning recruitment delivery to revenue outcomes
  • Experience hiring within Marketing Technology, Digital, or related domains
  • Track record of building and leading high-performing, remote teams
  • Advanced sourcing capability and strong knowledge of modern recruitment tools and systems

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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