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Call Center Agent (Remote)

Recruiting Lion Solutions

Role overview

Qualifications

  • 4+ years of customer service experience, with at least 2 years in a call center environment within the last 7 years
  • Ability to type 30+ words per minute
  • Proficient in Microsoft 365 (Outlook, Teams, Word, Excel)
  • Strong communication skills with a professional, friendly tone

Responsibilities

  • Handle inbound/outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy
  • Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs
  • Answer billing questions, help customers understand charges, and process account updates
  • Provide light upselling when appropriate by identifying customer needs and recommending available services

Key facts

  • Remote from: Peru, Anywhere
  • Full time
  • Mid-level (2-5 years)
  • Call Center Agent
  • English

Hard skills

Other skills

  • Customer Service
  • Multitasking
  • Professional Communication
  • Reliability
  • Punctuality
  • Empathy

About the company

Recruiting Lion Solutions logo

Recruiting Lion Solutions

Staffing & Recruiting

Recruiting Lion Solutions is a Bilingual U.S.-based recruiting firm built to help organizations hire faster, smarter, and more cost-effectively—without sacrificing quality or long-term retention. We specialize in high-volume BPO and Call Center recruiting, where speed, precision, and candidate experience directly impact business outcomes. From scaling teams rapidly to filling critical frontline roles, we deliver talent that shows up, succeeds in training, and stays. Whether you need one hire or one hundred, our process is designed to perform at scale. Beyond BPO, we also recruit across a broad range of professional functions, including IT, HR, Accounting, Payroll, Leadership, Sales, and Executive Headhunting, giving our clients a single, trusted recruiting partner as their hiring needs evolve. Our services operate on a contingency service model—you only pay if the hire shows up and stays. Retainers are optional for long term projects. No wasted spend. Just results. What sets us apart is execution: Up to 10x faster time-to-hire, helping you keep operations moving Up to 50% lower cost per hire, compared to traditional agencies and in-house recruiting models Unlike staffing firms that focus on “butts in seats,” we focus on long-term fit and performance—a critical difference in high-attrition environments like call centers. We leverage technology and AI as tools, not replacements, pairing them with a human-first recruiting approach that ensures every candidate is engaged, qualified, and prepared to succeed. Traditional agencies often rely on inflated markups and volume over value. If you’re looking for temporary labor or payroll outsourcing, they may be a fit. But if you want a strategic recruiting partner that reduces time-to-hire, lowers hiring costs, and delivers top-tier talent ready for long-term success, Recruiting Lion Solutions is built for you. Let’s talk about how we can become your recruiting engine—and help you build the team your business deserves.

Company details

IndustryStaffing & Recruiting
Company size11 - 50

Links

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Job description

This is a remote position.

CALL CENTER AGENT
CUSTOMER SERVICE (REMOTE OMNICHANNEL

Recruiting Lion Solutions is searching for talented Call Center Agents ready to deliver exceptional service in the fast-paced world of telecommunications for a client. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call, chat, and email is an opportunity to create a positive customer experience. If you’re dependable, tech-savvy, and passionate about helping people, this is your chance to shine.

What You’ll Do

  • Handle inbound/outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy.
  • Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs.
  • Answer billing questions, help customers understand charges, and process account updates.
  • Provide light upselling when appropriate by identifying customer needs and recommending available services.
  • Maintain accurate and detailed documentation in the system for each interaction.
  • Follow telecom guidelines, company processes, and performance expectations to ensure quality service.

Qualifications

  • 4+ years of customer service experience, with at least 2 years in a call center environment within the last 7 years.
  • Ability to type 30+ words per minute.
  • Proficient in Microsoft 365 (Outlook, Teams, Word, Excel).
  • Strong communication skills with a professional, friendly tone.
  • Ability to handle high-volume multitasking across multiple platforms (calls, emails, chats).
  • Basic technical troubleshooting skills and comfort navigating multiple systems.
  • Dependable, punctual, and focused, especially in a work-from-home environment.
  • Reliable home setup: high-speed internet, compatible computer/laptop, quiet workspace, and preferably a hardwired connection.
  • Must pass a criminal background check.

What the Job Offers

  • Full-time remote position
  • $15.00–$17.00 per hour, paid bi-weekly
  • Full company benefits
  • Schedule availability required between 7:00 AM – 7:00 PM, Sunday through Monday
  • Weekend availability required
  • Two consecutive days off
  • Stable environment with long-term career growth opportunities
  • Supportive team culture with continuous training and development

Ready to Join the Pride?

If you’re committed, experienced, and eager to deliver exceptional support in the fast-moving telecommunications jungle, we want to welcome you into our pride. Let’s ROAR together.

Recruiting Lion Solutions is an Equal Opportunity Recruiting Firm 




Salary: 15.00–$17.00 per hour

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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