Property Manager (Remote)

This is a remote position.

Are you a South African looking to take your career in Property Management to the next level in a first-world market? Are you Passionate, Energetic and Proactive? Our client - who has reputation for excellent service and a well-managed portfolio of properties in the Residential Lettings and Property Management sector - is looking to take on a Virtual Assistant in their Property Management team.

As a Property Manager you will be responsible for managing a large, busy portfolio so experience is key.

Core duties include but are not limited to:

• Building one-to-one relationships with managed clients from the point of instruction.
  
• Liaising with landlords, tenants and contractors.
  
• Assisting with regular property maintenance.
  
• Helping to coordinate and monitor property repairs.
  
• Preparing and evaluating quotations to present to clients.
  
• Ensuring property files are maintained and compliance is booked and arranged.
  
• Assisting with compliance audits.
  
• Helping to resolving any general tenancy issues.
  
• Responding to telephonic and written queries from landlords and tenants.
  
• Reporting on each issue for clarity and to ensure successful resolution.
  
• Assisting with the move-in process to ensure correct documentation is provided to both landlord and tenant.
  
• Assisting with the termination process to ensure correct documentation is provided to both landlord and tenant.
  
• Arranging 6-monthly inspections, then reporting to the client and following up with necessary remedial work.
  
• Always maintaining customer confidentiality.
  

Requirements

• Previous experience in UK Property Management specifically (with Estate Agency experience or similar)
  
• Minimum 3 years’ experience managing 300 plus properties
  
• Outstanding customer service skills and a proactive service mindset
  
• Excellent telephone manner
  
• Well-presented and well-spoken
  
• Driven, ambitious and self-motivated
  

Hardware Requirements:

• Own computer or laptop.
  
• ADSL/ FIBRE internet line.
  
• Headphones for use with our VOIP phone system.
  
• Anti-virus installed.
  
• UPS/Back-up Battery for load shedding - NON-NEGOTIABLE
  

Benefits

• Fully Remote (Full-time, 9:00 AM - 6:00 PM UK Time)
  
• Additional Saturday work may apply (10am to 4pm UK Time every second Saturday)