Customer Operations Specialist

This is a remote position.

• Manage order processing and fulfillment activities from order entry to delivery
  
• Provide responsive and professional communication to customers regarding order status, delays, or issues
  
• Investigate and resolve customer inquiries and complaints on time.
  
• Support billing processes and ensure accuracy in invoicing
  
• Collaborate with the accounting team to assist with accounts receivable follow-up
  
• Maintain accurate records and update order statuses in the ERP system
  
• Identify and escalate process improvements or operational challenges

Requirements

• Experience using NetSuite or similar ERP systems is highly preferred
  
• Strong understanding of order fulfillment and billing workflows
  
• Excellent attention to detail and accuracy in data entry
  
• Strong written and verbal communication skills
  
• Proven ability to multitask, prioritize tasks, and manage time efficiently
  
• Self-motivated team player who can also work independently and take initiative.
  

Benefits

• Attaching your resume is optional but highly recommended to ensure the information in your application form is accurate.
  
• A Loom video is required as clients may request it during the selection process.
  
• Be sure to complete the skill set section thoroughly—this is crucial for our internal system automation and ensures your application is processed efficiently.