Resident Support Specialist (Bilingual Spanish Speaker)

This is a remote position.

Resident Support Specialist

Summary

Responsibilities

• Provide excellent customer service by addressing tenant inquiries and concerns promptly and professionally.
  
• Handle inbound calls and route them to the appropriate department or personnel.
  
• Maintain effective tenant relations by ensuring all communications are clear, courteous, and timely.
  
• Assist in property management tasks, including administrative support and documentation.
  
• Utilize professional phone etiquette to manage and resolve tenant issues efficiently.
  
• Conduct follow-up communications to ensure tenant satisfaction and issue resolution.
  
• Support real estate operations by coordinating with various departments to streamline processes.
  
• Prepare and manage written communications with tenants, ensuring clarity and professionalism.
  

Requirements

• 1-3 years of experience in customer service or a related field within the real estate industry.
  
• Proficiency in inbound call handling and call routing.
  
• Bilingual communication skills in English and Spanish.
  
• Strong understanding of property management and real estate operations.
  
• Excellent tenant relations skills with a focus on customer satisfaction.
  
• Professional phone etiquette and strong administrative support capabilities.
  
• Ability to communicate effectively in writing with a high level of professionalism.
  
• FEMALE ONLY