Salon Operations Coordinator

This is a remote position.

We are looking for a highly organized and well-spoken Executive Assistant / Salon Operations Coordinator to support a busy salon business. This role is ideal for someone who is confident communicating with customers, managing schedules, following up on tasks, and keeping day-to-day operations moving smoothly.

The right candidate must have excellent spoken and written English, a polished phone presence, and the ability to communicate clearly and professionally with clients, staff, and vendors.

Responsibilities

• Answer and make phone calls, texts, and follow-up messages with clients
  
• Schedule, confirm, and manage appointments
  
• Follow up with clients regarding appointment details, repairs, updates, and next steps
  
• Coordinate with salon staff to confirm wigs are ready for upcoming appointments
  
• Track pending tasks and make sure nothing falls through the cracks
  
• Communicate with vendors or repair contacts as needed
  
• Provide general executive assistant support to the business owner
  
• Help manage daily operational details remotely
  

Requirements

• Excellent spoken English with a clear, professional, customer-facing communication style
  
• Strong written communication skills for texts, emails, and client follow-ups
  
• Experience in scheduling, customer service, admin support, or executive assistant work
  
• Comfortable speaking with customers by phone
  
• Highly organized, detail-oriented, and reliable
  
• Able to follow up consistently and manage multiple moving pieces
  
• Friendly, polished, and professional demeanor
  
• Experience in a salon, beauty, retail, medical office, or appointment-based business is a plus
  

Ideal Candidate

This person should be proactive, calm under pressure, and comfortable helping manage both customer communication and internal follow-up. The role requires someone who can take ownership, stay organized, and communicate in a way that reflects well on the business.